Kia Clarke
Swadlincote ,Derbyshire
Summary
With over 12 years of experience within DHL, 10 years within sales, I am a results-driven professional with expertise in strategic account management, consistently driving year-on-year growth through effective account relationship management and retention strategies. Skilled in meeting sales targets, lead generation, and pipeline management, with a strong focus on attention to detail and follow-through. Goal-oriented with a proven ability to foster client relationships and deliver measurable business outcomes.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Account Manager
DHL Express
Derby, England
01.2018 - Current
- Managed and grew customer accounts by developing strong relationships and understanding their goals
- Increased revenue through upselling and cross-selling
- Drove new business acquisition by identifying, prospecting, and converting potential clients
- Developed account growth strategies to expand revenue within new and existing accounts
- Built and maintained strong relationships with key decision-makers and stakeholders by acting as the primary point of contact
- Consistently met or exceeded new business and revenue targets
Telesales executive
DHL Express
Derby, England
05.2015 - 01.2018
- Built rapport with customers
- Managed high call target, ensuring excellent customer service standards were maintained.
- Generated leads through cold calling, resulting in increased sales opportunities.
- Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
- Achieved Ambassadors club through my continuous top results
Premier customer services advisor
DHL Express
Derby, England
08.2013 - 05.2015
- Improved customer satisfaction by promptly addressing queries and complaints.
- Resolved pressing customer issues, ensured repeat business.
- Looked after DHL's top customers and build relationships with them
Education
Higher National Diploma - Sport Science
Burton and South Derbyshire College
Burton 09.2009 - 07.2011
Skills
- Strategic account management driving year on year growth
- Account Relationship management and retention
- Meeting sales targets
- Goal-oriented
- Lead Generation and pipeline management
- Attention to detail and follow-through
Timeline
Account Manager
DHL Express
01.2018 - Current
Telesales executive
DHL Express
05.2015 - 01.2018
Premier customer services advisor
DHL Express
08.2013 - 05.2015
Higher National Diploma - Sport Science
Burton and South Derbyshire College
09.2009 - 07.2011