Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
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KHYATIRMAI CHIRUMAMILLA

Newcastle Upon Tyne,UK

Summary

Dedicated professional with expertise in customer support, communication, and data insights. Proficient in MS Excel, Power BI, SQL, and CRM tools. Demonstrates strong problem-solving abilities, critical thinking, and resilience under pressure. Adept at conflict resolution and team collaboration while maintaining excellent time management and organisational skills.

Overview

3
3
years of professional experience

Work history

Business Analytics Intern

Global Variable
Remote
02.2025 - 08.2025
  • Created dashboards using Power BI and Excel to support operational decisions.
  • Analyzed customer data and trends using SQL to identify key improvement areas.
  • Presented insights and reports to internal stakeholders to improve service delivery.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Collaborated with team members to develop actionable insights based on analytical findings.

Customer service assistant

Vijeta Super Market
Hyderabad
01.2023 - 05.2023
  • Handled 100+ daily customer interactions, resolving inquiries and processing transactions.
  • Maintained accurate inventory records and restocked efficiently to ensure availability.
  • Assisted customers with product inquiries and provided detailed information to enhance shopping experience.
  • Resolved customer complaints efficiently, ensuring satisfaction and fostering positive relationships.

Education

M.Sc. - Business Analytics

Northumbria University
Newcastle Upon Tyne
09/2023 - 12 2024

BBA - Business Administration

VIT-AP University
Amaravati, Andhra Pradesh
06/2019 - 05/2022

Skills

  • Customer Support & Communication Conflict Resolution
  • Empathy Resilience under Pressure
  • CRM Tools (basic) Team Collaboration
  • Data Insights QuickBooks (Learning) Operational Reporting
  • Communication skills
  • Problem-solving Critical thinking
  • Time Management Organisation
  • MS Excel, Power BI, SQL

Languages

English
Fluent
Hindi
Fluent
Telugu
Native

Accomplishments

  • Received Pratibha Award for academic excellence from Chief minister of Andhra Pradesh, India.
  • TEDx VIT-AP Organiser 2019, 2020.

Timeline

Business Analytics Intern

Global Variable
02.2025 - 08.2025

Customer service assistant

Vijeta Super Market
01.2023 - 05.2023

M.Sc. - Business Analytics

Northumbria University
09/2023 - 12 2024

BBA - Business Administration

VIT-AP University
06/2019 - 05/2022

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KHYATIRMAI CHIRUMAMILLA