Summary
Overview
Work history
Education
Skills
Interests
Additional Information
Languages
Work availability
Quote
Timeline
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Khyati Halai

Khyati Halai

Harrow

Summary

I am a flexible and experienced with excellent time management skills. I am a good communicator with proven inter personal skills and am used to working in a team whilst also being capable of using own initiative. I am skilled In dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. I am always enthusiastic to learn and undertake new challenges. I am able to communicate easily in both spoken and written forms. I am willing to learn new skills and have many existing ones to offer . Adaptable Mental Health Support Worker with experience in recovery-oriented service planning and management. Assessed, monitored and evaluated individuals' needs for personalised, responsive care programmes. Collaborates with multidisciplinary teams for excellent department productivity and well-maintained care continuity. Motivated individual offers excellent communication and relationship-building skills to opportunities in mental health support work. Talented in coaching and mentoring to aid positive outcomes. Flexible and adaptable for responsive practical and emotional assistance. Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team. Assessed patient history and developed treatment plans aligned with client life goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work history

Team Manager/ Team Leader

Care assist Ltd
Harrow
06.2014 - Current
  • Providing emotional assistance to the service users
  • Assisting the people under support in preparing meals, drinks and laundry work
  • Supporting service users in taking prescribed medicine and complying with all medicine policies as well as administration, storage and record keeping
  • Typing Daily & Monthly reports, Note Taking & attending meetings with Social Workers
  • Supporting service users for them to actively contribute to the daily running of their own home
  • Assisting in health & safety assessments, following safety procedures and participating in fire drills and audits
  • Assisting in Implementing, planning and reviewing Care Plans & Risk Assessments in the home
  • Supporting my colleagues and clients where possible i complete the monthly rota as well as the weekly timesheet
  • Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
  • Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Utilised knowledge and research methods to benchmark planning activities and drive best practice results.
  • Collaborated with external providers to meet patient care continuity needs.
  • Set and monitored performance targets for optimised service-user care.
  • Attended health conventions to monitor product and service evolutions.
  • Evaluated performance reports to monitor practice progress.
  • Presented financial forecasts to assess progress against targets.

Catering assistant, Line Manager

Iss Mediclean
02.2010 - 02.2011
  • Iss mediclean, london
  • Providing the highest level of service within your area of responsibility in line with the agreed specifications
  • Accountability for the day to day successful delivery for your area of responsibility
  • Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
  • Ensure an accurate flow of communication in the day to day service delivery of the contract
  • Making yourself familiar with and follow all company procedures and regulations
  • Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Supervisor/
  • Boosted customer satisfaction by preparing dishes to exact dietary needs.
  • Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
  • Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
  • Prepared service area and kitchen equipment as directed.
  • Loaded and unloaded silverware and dishes into and from dishwasher.
  • Prepared food for high-capacity events to strict schedules.
  • Carefully prepared ingredients based on menus, portion control and agreed quality standards.
  • Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
  • Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
  • Served food and beverages to dining guests with outstanding customer service.
  • Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
  • Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
  • Maintained technical quality assurance to meet customer satisfaction objectives.
  • Handled routine servicing on electromechanical equipment, maintaining optimal functionality.
  • Determined maintenance requirements and assigned repairs to qualified employees.

Phones 4 U
Wembley
11.2009 - 02.2011
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Received and processed product returns.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Support worker

Fremantle Trust
Harrow
04.2006 - 07.2006
  • Experience
  • Smart dressing and professional and positive attitudes with clients
  • I have learned and improved many skills, including confidence in marketing and selling high tech products, learned more about technology myself, improved knowledge of sales, patience with difficult situations, rapport with managers, staff and customers
  • Also with in the nature of this company and fast paced environment, I have learned to work under pressure
  • I was working here along with my education so how to create a balance between work and life was a huge challenge for me that I believe I have coped with very positively
  • I have made good relations with my line managers and area managers, also my staff and they have been very proud of my contributions towards the company in achieving targets on a daily, weekly and monthly level, Supporting people who require residential care, including those living with dementia
  • Preparing meals
  • Assisting with personal care
  • Involved in writing support plans ensuring that daily notes and contacts are written
  • Making any healthcare appointments that may be necessary
  • Enhancing the lives of our people by providing first class care

Health
Wembley
10.2005 - 12.2005
  • Making appointments to see existing and potential clients
  • Presenting products to doctors, pharmacists and other clients
  • Persuading clients to buy your company's products
  • Providing an after‑sales service
  • Meeting sales targets
  • Organising or attending medical conferences
  • Keeping records of sales and customers
  • Reporting information back to head office about customer needs

Packer

Nucare Pharmaceuticals
Stanmore
08.2004 - 10.2004
  • Pull and pack product based on daily orders
  • Keeps products separated, organized and in good rotation
  • Monitors product quality frequently, reporting problems to mitigate safety issues.

Primark
Wembley
01.2004 - 04.2004
  • Greeting and serving customers as they enter the store
  • Advising and assisting customers
  • Handling complaints or forwarding serious issues to the manager on duty
  • Conducting customer transactions
  • Replenishing the supply of stock on the shelves
  • Assisting with store deliveries

Priestmead first and middle school
Harrow
08.2003 - 09.2003

Education

harrow college

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Abhyasa Residential Public School

NVQ Level 4 - Health and social care

T2
London
07.2022 - 11.2023

NVQ Level 3 -

T2
London
02.2016 - 11.2017

Skills

  • Microsoft Word
  • Mental health treatment planning
  • Mental health crisis intervention
  • Superior communication skills
  • Disability services
  • Crisis intervention
  • Accurate recordkeeping
  • Microsoft Outlook
  • Personal care assistance
  • Mental health first aid
  • Treatment planning
  • Progress reporting
  • Customer-focused
  • Communication skills
  • Time management
  • Leadership
  • Problem-solving
  • Team building
  • Team Management

Interests

Feb 2017 - Dec 2018 walking , people, holidays, gyms., bike riding, trekking.

Additional Information

  • Interests

Languages

English
Fluent
Hindi
Fluent
Punjabi
Native

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

NVQ Level 4 - Health and social care

T2
07.2022 - 11.2023

NVQ Level 3 -

T2
02.2016 - 11.2017

Team Manager/ Team Leader

Care assist Ltd
06.2014 - Current

Catering assistant, Line Manager

Iss Mediclean
02.2010 - 02.2011

Phones 4 U
11.2009 - 02.2011

Support worker

Fremantle Trust
04.2006 - 07.2006

Health
10.2005 - 12.2005

Packer

Nucare Pharmaceuticals
08.2004 - 10.2004

Primark
01.2004 - 04.2004

Priestmead first and middle school
08.2003 - 09.2003

harrow college

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Abhyasa Residential Public School
Khyati Halai