Khushi Vinod Patel
Client Servicing
Stirling,Stirling
Summary
Client Servicing professional with an MSc in Strategic Communications and Public Relations and 3+ years of experience in account management, client relationship management, and campaign coordination. Experienced in managing stakeholder communication, supporting marketing and PR campaigns, and working with cross-functional teams to deliver projects aligned with client objectives. Known for building strong client relationships, resolving client issues effectively, and delivering high-quality service in dynamic agency and client-facing environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Diligenta Limited
04.2025 - Current
- Resolved at least 10 customer complaints daily with empathy, resulting in increased loyalty and repeat business by.
- Currently handling calls for Prudential policyholders, providing accurate information and assistance on pensions, annuities, and investment products. Responsible for resolving customer queries efficiently, updating records in line with data protection standards, and ensuring compliance with financial regulations.
Customer Service Associate
Moto Hospitality Limited
05.2024 - Current
- Managed over 35 customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Provided exceptional service across Forecourt and WHSmith. Assisted customers with transactions, managed tills, and maintained stock levels. Ensured store cleanliness, compliance with health and safety standards, and a positive shopping experience in a fast-paced environment.
Sales Assistant (Seasonal)
Adidas UK
10.2023 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted 50+ customers daily, set up store displays, packed online orders, and managed stockroom operations.
Client Servicing Executive
CtrlDigit Technologies LLP
06.2021 - 07.2023
- Maintaining not less than 5 client relationships daily and end-to-end project coordination, supported campaign strategy, communication, and account management to drive client satisfaction and business growth. Collaborated with cross-functional teams to streamline processes and deliver measurable results.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Client Servicing Intern
CtrlDigit Technologies LLP
11.2020 - 05.2021
- Assisted in managing client accounts, coordinating projects, and supporting digital marketing campaigns while ensuring smooth communication and service delivery.
Education
MSc - Strategic Communications and Public Relations
University of Stirling
Stirling, UK01-2024
BA - Mass Media, Journalism
M.L Dahanukar College of Commerce
Mumbai, India01-2021
Skills
Core Communication & PR Skills: Strategic Communication, Public Relations & Media Relations, Crisis Communication, Corporate Storytelling, Stakeholder Engagement, Reputation & Brand Management
Client & Project Management Skills: Client Relationship Management, Project Coordination & Delivery, Account Management, Cross-functional Collaboration, Time & Resource Management, Problem-solving & Decision-making
Customer service, Adaptability and flexibility, Team collaboration, Task prioritization, Technical support, Client relations, Coordination, CRM software proficiency
De-escalation techniques, Prioritization, Document control, Conflict resolution, Report generation
Quality assurance controls, Active listening, International sales support, Data entry, Appointment scheduling, Complaint handling, Follow-up skills, Customer education,
Team development, Assertiveness, Customer RMA management, Report creation, Report transcription, Business development, Time management, Data collection, Problem resolution, Decision-making
Certification
Certified Digital Marketing, M.L. Dahanukar College of Commerce - 30hours
Timeline
Customer Service Representative
Diligenta Limited
04.2025 - Current
Customer Service Associate
Moto Hospitality Limited
05.2024 - Current
Sales Assistant (Seasonal)
Adidas UK
10.2023 - 01.2024
Client Servicing Executive
CtrlDigit Technologies LLP
06.2021 - 07.2023
Client Servicing Intern
CtrlDigit Technologies LLP
11.2020 - 05.2021
BA - Mass Media, Journalism
M.L Dahanukar College of Commerce
MSc - Strategic Communications and Public Relations
University of Stirling