Khushi Zoraval

● Built rapport with a diverse customer base to drive product engagement, applying a consultative approach to identify needs and recommend suitable options — strengthening relationship-building and sales skills relevant to a fast-paced commercial environment.

● Worked efficiently under pressure during high-volume service periods, prioritising tasks and adapting quickly to changing demands while maintaining accuracy and customer satisfaction.

● Identified trends and insights from data to support decision-making, producing as-is/to-be process documentation and translating findings into structured, actionable recommendations.

● Utilised SQL and Power BI to analyse operational data and build reporting dashboards, enabling stakeholders to track progress and make informed, data-driven decisions.

● Utilised SQL and Power BI to analyse operational data and build reporting dashboards, enabling stakeholders to track progress and make informed data driven decisions.

● Applied SQL and data analysis techniques to investigate root causes of recurring issues, contributing to more reliable and efficient system performance across modules.

● Worked closely with senior engineers to test new features and troubleshoot bugs, gaining hands-on exposure to the full software development lifecycle.