Hi, I’m
Khushdeep Singh
City of London,LND
Summary
To become an integral part of globally reputed firm so that I can utilize my skills and talents for the maximum benefit of the organization.
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential.
Willing to work as a key player in challenging & creative environment.
Overview
9
years of professional experience
Work history
Whitbread PLCWoking, Surrey
Duty Manager Premier Inn
06.2023 - Current
Job overview
- Liaised with auditors and prepared facilities to support successful audits.
- Oversaw emergency procedures and administered first aid.
- Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
- Actioned and resolved guest feedback to boost service quality.
- Stored cash floats and delivered secure banking procedures.
- Wrote end of shift reports to facilitate service continuity.
- Led team of 5+ to deliver top-quality service and achieve company targets.
- Handled guest complaints to protect brand reputation.
Axis bank LtdAmritsar, Amritsar
Relationship Manager
11.2019 - 04.2023
Job overview
- Assignment as Priority RM with Axis Bank Ltd from Nov'19
- Qualified for MDRT for 20-21 and 22-23
- Addressed enquiries and resolved complaints and issues.
- Cross-sold products and services to complement decision making process.
- Identified and developed new business opportunities, expanding existing client bases.
- Exceeded sales targets by delivering high call volumes and tailored product recommendations.
Oravel Stays Pvt Ltd
Demand Manager
05.2019 - 11.2019
Job overview
- Worked as City Head in Tourism sector.
- Enhanced quality of brand in particular city.
- Liaised with customers and other departments to plan timely sales and bookings
HDFC Bank Ltd
Deputy Manager
03.2018 - 05.2019
Job overview
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Designed employee incentives and recognition schemes to achieve team targets.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
Max life insurance Co. Ltd
Relationship Associate
12.2014 - 03.2018
Job overview
- In this tenure assignments completed:- Majitha Branch, Chowk Farid Branch, City Centre Branch, Vanike branch, Khadoor Sahib branch
- Advised clients on optimum mix of products and distribution channels for greatest success.
ING Vysya Bank Ltd
Bussiness Executive
06.2014 - 12.2014
Education
Guru Nanak Dev UniversityAmritsar, India
MBA from Finance
2013
University overview
- Elected Captain of Theatre Team for 2 years.
- Awarded Mr Jashan in Youth Festival.
- Cultural Head in Final Year.
CTIEMT, Punjab Technical UniversityJalandhar, India
B-Tech from Computer Engineering
2011
University overview
- Member of Cultural Club
- Elected Captain of Bhangra Team
Govt. polytechnic college, PSBTE & ITIndia
Diploma from Computer Science
2008
C.B.S.EPunjab, India
Metric
2005
Skills
- Business development
- Customer service
- Financial planning
- Insurance decisions
Languages
English
Upper intermediate
Hindi
Native
Punjabi
Native
Timeline
Duty Manager Premier Inn
Whitbread PLC
06.2023 - Current
Relationship Manager
Axis bank Ltd
11.2019 - 04.2023
Demand Manager
Oravel Stays Pvt Ltd
05.2019 - 11.2019
Deputy Manager
HDFC Bank Ltd
03.2018 - 05.2019
Relationship Associate
Max life insurance Co. Ltd
12.2014 - 03.2018
Bussiness Executive
ING Vysya Bank Ltd
06.2014 - 12.2014
Guru Nanak Dev University
MBA from Finance
CTIEMT, Punjab Technical University
B-Tech from Computer Engineering
Govt. polytechnic college, PSBTE & IT
Diploma from Computer Science
05/2008
C.B.S.E
Metric
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