Summary
Overview
Work History
Education
Skills
Timeline
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Khushali Sidhpura

Greenford,Middlesex

Summary

Brings 3 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work History

Retail sales associate

Royal Caribbean International
Nassau
10.2023 - 01.2024
  • Explained product benefits maximising guest engagement while driving sales.
  • Worked with high-end brands such as Louis Vuitton, Gucci, Chanel, Citizen, Bulova, G-SHOCK, and more, and also worked with selling custom jewellery and costume jewellery.
  • Drove sales results through building and maintaining a strong and thoroughly updated client portfolio.
  • Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
  • Worked closely with stock teams to guarantee product availability and meet client requests.
  • Resolved guest complaints and process issues with proactive problem-solving skills.
  • Actively participated in daily and department meetings, providing insights and recommendations and receiving feedback on the teams.
  • Assisted guests with product selection and sales, recommending items to increase transaction value.
  • Provided management with constant feedback on client activity and market trends for informed decision-making during the week to increase sales as every cruise had a different clientele.
  • Guaranteed high levels of guest satisfaction through product knowledge and attentive service.
  • Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
  • Used destination knowledge to enhance customer trips with local recommendations and to help create a helpful relationship.

Customer Assistant

Marks & Spencer
Southampton
02.2022 - 06.2022
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Offered advice on product selection for enhanced levels of support and service.
  • Provided fast checkout service to over 70 customers per day with high levels of customer care and transaction speed.
  • Offered prompt solutions to maintain customer satisfaction.
  • Created attractive visual merchandising and shop window displays.
  • Performed daily opening and closing functions and inventory management.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Handled cash and card payments with accuracy.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Trained new associates on cash register operations, advising appropriate handling of customer sales, refunds and cashing up.
  • Followed escalation procedures to efficiently resolve complex queries.

Customer service representative

Domino's Pizza
Greenford
10.2018 - 10.2020
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
  • Placed orders and processed payments in POS systems, maintaining efficient service operations.
  • Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
  • Actively listened to guests and understood when managing complex food service complaints.

Education

Bachelor of Arts - Ancient History

University of Southampton
Southampton
09.2020 - 06.2023

A-Levels - Classical Civilisation, History, English Language

Queensmead School
Ruislip
09.2018 - 05.2020

GCSEs -

Queensmead School
Ruislip
09.2013 - 06.2017

Skills

  • Staff training and mentorship
  • Retail sales expertise
  • Exemplary customer service
  • Advanced product knowledge
  • Customer retention
  • Training programmes
  • Keen problem solver
  • Team player
  • Self-motivated

Timeline

Retail sales associate

Royal Caribbean International
10.2023 - 01.2024

Customer Assistant

Marks & Spencer
02.2022 - 06.2022

Bachelor of Arts - Ancient History

University of Southampton
09.2020 - 06.2023

Customer service representative

Domino's Pizza
10.2018 - 10.2020

A-Levels - Classical Civilisation, History, English Language

Queensmead School
09.2018 - 05.2020

GCSEs -

Queensmead School
09.2013 - 06.2017

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Khushali Sidhpura