Summary
Overview
Work history
Education
Skills
Websites
Affiliations
voluntering
Languages
References
Timeline
Generic

Khushali Nayi

Summary

Dynamic and adaptable professional with a strong foundation in analytical thinking and stakeholder management. Proficient in market research, risk management, and controls, complemented by excellent Microsoft Office and IT capabilities. Bilingual with strong numeracy skills and Salesforce knowledge, offering commercial insight to drive business success. Committed to leveraging skills for strategic growth and innovation in a challenging environment.

Overview

6
6
years of professional experience
10
10
years of post-secondary education

Work history

Payment Specialist

Barclaycard
07.2022 - 03.2025
  • Supporting the Customer Strategy across Payment Solutions, enhancing customer experiences and outcomes, as well as advising SME’s best product and service for their business growth
  • Operating on a dual line to help with shrinkage on the Customer Needs team
  • Assisting in progressing customer applications, ensuring a seamless and efficient process
  • Currently I am delivering the highest levels of customer service, resolving issues promptly and maintaining agreed service levels
  • Consistently performing at an ‘Outstanding’ level as evidenced by outcomes of codified bonus structure, exceeding targets not only at a numerical level such as save rate & Net income retained
  • Participated in additional activities to support the management team, including data analysis and focus groups, contributing to strategic decision-making
  • Collaborating with cross functional teams to enhance payment processing efficiency and customer experience
  • Participated on strategic decision making by providing insights through data analysis and focus groups
  • Operating consistently in a control environment, compliantly completing applications, vigorously checking input information to ensure smooth case submissions and a strict adherence to regulatory guidelines

Marketing Assistant

Phoenix fragrance
06.2019 - 07.2019
  • Supported the marketing department in managing brand and marketing initiatives
  • Conducted market and client research, providing insights that informed marketing strategies
  • Collaborated with the marketing team to execute promotional campaigns effectively

Education

BA (Hons) - Business studies

University of Hertfordshire
01.2019 - 01.2022

Level 3 BTEC Extended Diploma - Business, Health and social care, Applied Science

Sir Christopher Hatton Academy
01.2017 - 01.2019

GCSEs - English Language, English Literature, Maths

Sir Christopher Hatton Academy
01.2012 - 01.2017

Skills

  • Adaptable
  • Analytical thinking
  • Stakeholder Management
  • Market Research
  • Risk Management and Controls
  • Excellent Microsoft Office and IT Capabilities
  • Bilingual
  • Strong Numeracy Skills
  • Salesforce knowledge
  • Commercial Insight

Affiliations

  • Passion for keeping fit
  • Travelling
  • Exploring different cuisine

voluntering

Volunteered at  a citizenship event at Delapre Abbey with Barclaycard employees, fostering relationships and demonstrating Barclays’ commitment to social responsibility.


Taken part in our Barclays Women in Sales forum: an active participant in all sessions focusses on professional development, enhancing strategic thinking and networking skills.

Languages

English
Fluent
Gujarati
Native
Hindi
Advanced

References

References available upon request.

Timeline

Payment Specialist

Barclaycard
07.2022 - 03.2025

Marketing Assistant

Phoenix fragrance
06.2019 - 07.2019

BA (Hons) - Business studies

University of Hertfordshire
01.2019 - 01.2022

Level 3 BTEC Extended Diploma - Business, Health and social care, Applied Science

Sir Christopher Hatton Academy
01.2017 - 01.2019

GCSEs - English Language, English Literature, Maths

Sir Christopher Hatton Academy
01.2012 - 01.2017

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Khushali Nayi