Khurram Tariq
Bradford
Summary
Accomplished professional with extensive experience in financial services, specialising in case management, regulatory compliance, and customer service. Demonstrated expertise as a Historic Search Review Specialist at ST James Place and Case Handler Specialist at Barclays Bank PLC, with a proven track record of enhancing client satisfaction through meticulous audit and file review. Skilled in strategic planning, team leadership, and quality assurance, with a strong focus on achieving operational excellence. Adept at analysing complex financial documentation to ensure compliance with industry standards and improve service delivery. Career goals include leveraging analytical and problem-solving skills to drive process improvements and support fair outcomes in the financial sector. Detail-oriented Historic Search Review Specialist with expertise in managing complex complaints and remediation processes. Achieved improved client satisfaction through meticulous analysis of client records and effective resolution strategies. Focused on enhancing operational compliance and delivering quality outcomes. Analytical professional with strong communication and negotiation skills. Delivers effective solutions through collaboration and active listening, fostering positive relationships with clients and colleagues. Committed to maintaining high standards of regulatory compliance and quality assurance.
Overview
14
14
years of professional experience
Work History
Historic Search Review Specialist
ST James Place (SJP)
12.2024 - 06.2026
- Conducted historical service reviews to assess client files, assessing advice journeys, documentation, communications, and service standards against internal policies and regulatory expectations.
- Reviewed large volume of client records with strong attention to detail, identifying gaps, inconsistencies, and areas requiring further investigation.
- Analysed financial documentation and customer data to support fair outcomes and improve client satisfaction and experience.
- Applied FCA-related processes and internal review frameworks to ensure work was accurate, consistent and compliant.
- Liaised with advisers, operational teams and quality assurance colleagues to resolve queries and gather missing information.
- Maintained accurate audit trails and records to support governance and risk management.
- Contributed to process improvements by highlighting recurring issues and recommendation ways to improve future service delivery.
Case Handler Specialist
Barclays Bank PLC
03.2024 - 11.2024
- Evaluated cases and developed plans to guide clients through remediation processes.
- To identify the correct next stage of action to the customer and communicate effectively to encourage positive outcomes, by telephone, email and letter as appropriate.
- Acted as a primary contact for clients, addressing inquiries and concerns with empathy and professionalism.
- Analysed data to identify trends and recommended process improvements.
- Worked with external agencies and departments to ensure compliant and timely resolutions.
- Managed a caseload efficiently, consistently meeting deadlines and performance targets.
Assistant Manager
Dental Surgery
12.2020 - 10.2023
- Detail-oriented with strong organizational and documentation skills.
- Responsible for staff management, sales initiatives, customer service, stock, and data related aspects of the branch.
- Managing rotations for out of hours dental work for multiple dentists, nurses, hygienists, receptionists and ensuring that the surgery was suitably staffed even at inconvenient times.
- Proven track record in strategic planning, team leadership, and achieving operational excellence.
- Skills: Strategic Planning, Team Leadership, Financial Management, Customer Relationship Management, Operational Efficiency, Communication, Problem Solving.
Remediation Case Handler / Subject Matter Expert
Huntswood (Lloyds Banking Group)
01.2020 - 09.2020
- Detail orientated quality checks on cases to ensure they comply with regulatory Conduct thorough assessments of cases that require remediation to identify issues and propose effective solutions.
- Dealing with remediation calculations; including requesting information from external parties.
- Handle and resolve a wide range of complaints from customers promptly, ensuring adherence to company policies and service standards.
- Use active listening and empathy to understand customer concerns, leading to positive outcomes and retention.
- Collaborate with different departments to gather necessary information and provide comprehensive solutions to complaints.
- Document and maintain accurate records of all interactions, complaints, and resolutions for future reference and improvement.
- Performing complex calculations; writing tailored and bespoke letters.
Case Handling Manager / Redress Consultant / Asset Finance Handler / Payment Analyst
RFS – (Lloyds Banking Group)
07.2015 - 12.2019
- Strong knowledge of case management principles, practices, and ethics.
- Executing detailed analysis on customer’s loans, mortgages, credit cards, to ensure accounts are appropriate for remediation and redress process.
- Reviewing loan/credit cards accounts to ensure the Bank stays compliant with the Consumer Credit Act of 1974.
- Conducting investigations into complaints made by customer using FOS and FCA guidelines.
- Ensure bespoke final response letters created are accurate and relevant for all parties.
- Proven experience of working in highly targeted and quality driven environment, whilst delivering on these KPI’s.
Customer Sales Manager
Santander / New Day Ltd
01.2014 - 09.2015
- Analysed information and data from credit card systems, compare the customer outcome against the rules and the Regulator.
- Reviewed collection interactions, conversations with collections handlers, looking at systems, letters and listening to phone calls.
- Dealing with remediation calculations; including requesting information from external parties.
- Experience in quality monitoring, outcome testing, collections background.
- Conducted account monitoring activity in line with the existing methodology across all products, transaction types and channels within Arrears Management.
- Understood Section 75, Fraud, Collections Strategies, and service complaints.
- Investigated the impact on the customer, based on products taken in relation to previous advice rounds and establishing if the customer has been disadvantaged.
- Created recommendations that set out the best way forward to deliver a fair and consistent outcome.
Complaints Handler Specialist
Barclays Bank PLC
05.2013 - 12.2013
- Investigate and resolve customer complaints in accordance with regulatory requirements and internal policies.
- Collaborate with various departments to address root causes and implement preventive measures.
- Provide timely and clear communication to customers regarding the resolution of their complaints.
- Maintain detailed records of customer interactions and report trends to improve overall service quality.
- Ensure compliance with industry regulations and standards.
KYC Analyst / Senior Compliance Officer
Provident Financial Group
01.2012 - 05.2013
- Provided end to end dedication and robust specialist KYC expertise throughout the project.
- Conducting Sanctions screening as to ensure all decisions made are in line with UK regulations and the banks standard operating procedures.
- Carried out adverse media screening in line with bank processes, using Dow Jones Factiva screening tool.
- Reviewed and analysed complex ownership structures; SPV's, Hedge Funds, Trusts etc.
- Learned all relevant laws and legislations; FATCA, JMLSG, AML and FCA Regulations.
- Used external data sources e.g., Dun & Bradstreet World Check, Company House register etc.
- Identifying and assessing the ultimate Beneficial Owners within ownership structures.
Education
Master’s degree - ICT & Business Marketing
University of Bradford
01.2012
Diploma - Information Technology
Bradford College University Centre
01.2008
8 x GCSE passes - Including English, Math’s, and Science
Rhodesway School
01.2005
Skills
- Analytical and problem-solving skills
- Communication and negotiation skills
- Proficiency in case management and CRM software
- Knowledge of regulatory compliance and industry standards
- Attention to detail
- Team collaboration
- Audit and file review
- Quality assurance
- Project Management
- Leadership in team settings
Custom Section
- Level 1 Award Contact Centre Operations
- Level 2 Certificate Team Leading Principles
- Level 1 Award Cybersecurity
- Master’s degree in ICT & Business Marketing, University of Bradford, 2009-01-01, 2012-12-31
- Diploma in Information Technology, Bradford College University Centre, 2006-01-01, 2008-12-31
- 8 x GCSE passes, Including English, Math’s, and Science, Rhodesway School, 2002-01-01, 2005-12-31
References
Available upon request.
Languages
Hindi
Advanced
C1
Interests
- Personal development learning new skills
- Technology and exploring new digital tools
- Fitness and maintaining healthy lifestyle
- Travel and exploring new cultures
- Spending time with family ands social activities
Timeline
Historic Search Review Specialist
ST James Place (SJP)
12.2024 - 06.2026
Case Handler Specialist
Barclays Bank PLC
03.2024 - 11.2024
Assistant Manager
Dental Surgery
12.2020 - 10.2023
Remediation Case Handler / Subject Matter Expert
Huntswood (Lloyds Banking Group)
01.2020 - 09.2020
Case Handling Manager / Redress Consultant / Asset Finance Handler / Payment Analyst
RFS – (Lloyds Banking Group)
07.2015 - 12.2019
Customer Sales Manager
Santander / New Day Ltd
01.2014 - 09.2015
Complaints Handler Specialist
Barclays Bank PLC
05.2013 - 12.2013
KYC Analyst / Senior Compliance Officer
Provident Financial Group
01.2012 - 05.2013
Master’s degree - ICT & Business Marketing
University of Bradford
Diploma - Information Technology
Bradford College University Centre
8 x GCSE passes - Including English, Math’s, and Science
Rhodesway School