With extensive experience in security team leadership and client management, I have built a career on fostering collaboration, driving performance, and delivering measurable results. I excel at leading diverse teams, ensuring staff are well-trained, motivated, and equipped to handle challenges with professionalism and resilience.
My leadership style is hands-on and supportive, combining clear direction with a focus on developing individual strengths. At both Stealth and Mitie, I was entrusted with overseeing high-performing teams, coordinating operations, and instilling a culture of accountability and excellence. By providing tailored training and guidance, I ensured that team members not only met but often exceeded operational standards, strengthening both client trust and internal cohesion.
Equally comfortable in client-facing roles, I have a proven ability to build strong relationships, manage expectations, and communicate effectively across all levels of an organization. My approach balances strategic oversight with attention to detail, enabling me to deliver timely reports, streamline processes, and adapt to
evolving priorities.
I am now eager to apply my leadership expertise, commitment to professional development, and client-focused mindset to contribute to your company's success and help drive its mission forward.
Industry: Fast Food / Team Operations
Industry: Retail – Jewelry / Clothing
Key Achievements
Led a 20-member security team to consistently exceed operational standards, improving incident response times by 40% and reducing security breaches by 30%.
Designed and delivered a comprehensive training program, cutting onboarding time by 50% and enhancing team competency.
Achieved 90% client satisfaction, building and maintaining strong client relationships through consistent service excellence.
Improved team morale and engagement through recognition programs, mentoring, and professional development initiatives.
Streamlined operational processes, increasing overall efficiency, accountability, and compliance across security operations.
Trained and coached over 5 colleagues, fostering professional growth, competency, and stronger team cohesion.
Earned two promotions in three years, recognized for initiative, leadership excellence, and ability to manage complex