Khongorzul Otgonbayar
London
Summary
Originally born in Mongolia, Khongorzul earned her bachelor's degree in International Relations and Peace Studies from the Ritsumeikan Asia Pacific University in Japan. She joined what3words to expand the company's footprint across various sectors globally while managing a team of 12 at the Mongolia office of what3words. She then relocated to London to join the team at the headquarters. With extensive experience establishing partnerships in Government Authorities, Emergency Services to SMEs at what3words and she's now looking for her new role to embark on her new journey.
Overview
5
5
years of professional experience
Work History
SME Lead (Change of Title)
What3words
12.2021 - 05.2023
- Working closely with the Head of SME, set up, configured, and monitored new knowledge base/customer engagement tools (like Intercom, Front and Salesforce) to effectively monitor by merging all inbound channels of the company for better visibility and accountability in the team
- Working with the CustOps team. designed efficient lead assignment rules to effectively pass on prospective leads to the relevant Sales departments to ensure higher conversion rates
- Developed improvement plans of the inbound function in alignment with company's key objectives to acquire prospective leads, convert into solid business customers and closed mid-size deals with low cost.
- Developed and tested automated email campaign copies and reported on campaign performances to further optimise conversion rates
Business Development Lead (promotion)
What3words
07.2019 - 12.2021
- Developed business pipeline in strategic markets like Japan, engaged with customers to build strong business relationships
- Proactively engaged customer in various industries in order to provide in-depth product knowledge in non-commissioned environment
- Managed a team of 12 in the Mongolia office with a track record of high performance and efficiency by designing and implementing business workflows and processes to achieve the sales team targets and the key objectives of the company
- Supervised the ongoing team development work; onboarding, developing training sessions, and setting up direct reports up for success
- Led recruitment, general procurement and budgetary reviews and the wider operations of the Mongolia office
- Represented the Mongolia Business Development team to the HQ in London, by inputting on key decisions with the senior management teams
Business Development Manager (promotion)
What3words
10.2018 - 07.2019
- Was promoted after 3 months of joining to a Manager role to lead a team of 4-7 and supported the international sales initiatives in key markets in Asia; (Japan, China, Indonesia and Korea) to create sales enablement and to further expand the companies partnerships
- Designed and implemented a strategic plan to boost sales in company’s key target markets
- Sourced and secured SME deals/integrations that helped to enable key industry players to adopt what3words in their products/services
Business Development Associate
What3words
07.2018 - 10.2018
- Assisted the business development project in both the local market in Mongolia and in the UK by attending sales meetings, and events to promote the company's growing partnerships
- Handled customer support inquiries from both prospective businesses and general users to convert into business leads and made reports on key metrics of inbound activities, working closely with the Head of Growth
- Coordinated (at times led) sales enablement projects for Senior Sales Managers at the Headquarters
- Assisted the Marketing team with translation of partner marketing assets like video contents/social posts
Education
Bachelor of Social Science - International Relations And Peace Studies
Ritsumeikan Asia Pacific University
Oita, Japan09.2018
Skills
- Training and mentoring
- Workflow Optimization
- Excellent Communication
- Customer Relationship Management
- Project Planning
- Effective Communication
- Stakeholder Management
- Strong analytical skills
- Market research for sales enablement
Languages
English, Mongolian
Native language
Japanese
Upper intermediate
B2
Timeline
SME Lead (Change of Title)
What3words
12.2021 - 05.2023
Business Development Lead (promotion)
What3words
07.2019 - 12.2021
Business Development Manager (promotion)
What3words
10.2018 - 07.2019
Business Development Associate
What3words
07.2018 - 10.2018
Bachelor of Social Science - International Relations And Peace Studies
Ritsumeikan Asia Pacific University
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