Hi, I’m
Khondoker Zaman
London
Summary
As the Executive Officer at the Department for Work and Pensions, my role intertwines meticulous attention to detail, robust problem-solving skills, and effective communication, honed through a solid educational foundation in computer science and business administration. My journey includes overseeing administrative functions and delivering exceptional customer service, ensuring operational success and client satisfaction. My approach is rooted in continuous improvement and adaptability. I leverage my competencies to serve community needs, championing efficiency and responsiveness within the DWP's dynamic environment.
Overview
7
years of professional experience
Work History
Department of Work and Pension
Executive Officer
12.2023 - Current
Job overview
- Implementing government policies and tackling fraud claims to ensure benefits are paid to all deserving customers. Also ensuring payment timeliness to ease financial burden on customers.
- Conducting the delivery of DWP services, such as processing claims, managing benefits, preventing fraud and providing customer support.
- Managing a personal caseload efficiently and collaborating with colleagues to enhance team productivity in reaching jobcentres' goals, primarily, supporting customers back into employment.
Sainsbury's
Customer & Trading Manager
05.2023 - 11.2023
Job overview
- Increased store sales by 7.5% over a period of 4 month through strategic merchandising and promotional activities by liaising with other managers.
- Optimized stock levels, reducing waste by 10% through improved stock control and loss prevention measures and accurate demand forecasting.
- Managed a team of 5+ staff, providing training, performance reviews, and career development opportunities leading to a 20% increase in employee engagement.
Take & Pay
Administrative Manager
01.2020 - 02.2023
Job overview
- Streamlined administrative processes, reducing operational costs by 12% and improving overall efficiency. Processes involving procurement, warehousing, packaging and logistics.
- Implemented a customer satisfaction survey resulting in a 15% increase in positive feedback. Primarily, by reducing customer complaint resolution time by 30% through improved training and processes.
- Conducted market research to assess ways in which business can be expanded. The results of the research helped the company expansion from 2 to 4 stores.
Learning Village
Administrative Officer
01.2018 - 12.2019
Job overview
- Oversee daily office operations, ensuring a well-organized and efficient environment. Assist in the preparation and management of the school budget and monitoring expenditures.
- Plan and coordinate school events, such as parent-teacher meetings, school trips, and graduation ceremonies.
- Assist teachers and administrative staff with scheduling, communications, and resource management. Also, acted as the primary point of contact for parents, addressing inquiries and providing information.
Education
North East University BangladeshSylhet, Bangladesh
MBA from Human Resources Management
02.2020
Leading UniversitySylhet, Bangladesh
Bachelor of Science from Computer Science
12.2016
Skills
- Leadership and Management
- Customer Service
- Communicating and Influencing
- Analytical Skills
- Adaptability and Flexibility
- Emotional Intelligence
- Ethical Judgement and Integrity
- Interpersonal Skills
- Policy and Legislation Knowledge
Languages
Bengali
Native language
English
Proficient
C2
References
Available upon request
Timeline
Executive Officer
Department of Work and Pension
12.2023 - Current
Customer & Trading Manager
Sainsbury's
05.2023 - 11.2023
Administrative Manager
Take & Pay
01.2020 - 02.2023
Administrative Officer
Learning Village
01.2018 - 12.2019
North East University Bangladesh
MBA from Human Resources Management
Leading University
Bachelor of Science from Computer Science
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