Summary
Overview
Work history
Education
Skills
Timeline
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Khloe Johnson

MILTON KEYNES

Summary

Dedicated professional with extensive expertise in inventory control, merchandising techniques, and stock management. Demonstrates strong product knowledgeability and familiarity with store layout, ensuring efficient product rotation and shelf restocking. Proficient in cash handling, complaint handling, and customer assistance, with a proven ability to remain calm under pressure. Skilled in decision making and problem-solving, complemented by excellent organisation and timekeeping abilities. Committed to enhancing customer engagement through effective communication and teamwork, I strive to achieve a leadership role where I can use my skills and experience to create a meaningful impact to the organization and to the people around me.

Overview

7
7
years of professional experience

Work history

Night replenishment assistant

Waitrose & Partners
Milton Keynes
11.2023 - Current
  • Implemented safety measures to minimise workplace accidents.
  • Conducted regular checks on product expiration dates, reducing stock loss due to expired items.
  • Responded promptly to supervisor's instructions, ensuring tasks were completed within the specified timeframe.
  • Maintained the cleanliness of the store area for a better customer experience.
  • Picking dotcom orders in a timeframe, keeping on top of pick rate targets.
  • Executed inventory audits for accurate stock reporting.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Store Manager

Pets Corner
Woburn Sands, Milton Keynes
11.2021 - 10.2023
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Facilitated smooth checkouts by maintaining efficient till operations.
  • Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Assisted customers in locating products around the shop floor promptly.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Implemented promotional displays to increase product visibility and sales.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Successfully delivered on tasks within tight deadlines.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Completed customer orders with speed and accuracy.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Completed end-of-day cash wrap-up tasks, contributing towards smooth business operations.
  • Took the store's cash to the bank every week.
  • Opened and closed the store.
  • Handled incoming and outgoing Calls and Emails.
  • Staff one-to-ones on wellbeing, questions, training, and issues.
  • Completed duties to deliver on targets with accuracy and efficiency.

Sales assistant

Marks & Spencer
Milton Keynes
01.2019 - 10.2021
  • Built strong relationships with regular customers for repeat business.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Utilised excellent communication skills to provide detailed product information.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Trained new staff members, fostering a supportive working environment.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Date checking.
  • Stock rotation.
  • Excellent timekeeping and overall respect
  • Training standing supervisor.
  • Being organised, making sure every task is done on time and to the best standard.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Conducted stock checks, faced-up shelves, and recorded out-of-stock items to fulfil customer demand.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Built rapport with new and existing customers to boost client retention.

Education

Diploma of Higher Education - Motor Vehicle

Milton Keynes College
Milton Keynes
09.2018 - 06.2019

Diploma of Higher Education - Veterinary Nursing Assistants

learndirect
Milton Keynes
05.2025 -

Diploma of Higher Education - Study and Communication Skills

learndirect
05.2025 -

Skills

  • Inventory control knowledge
  • Product rotation techniques
  • Merchandising techniques
  • Product knowledgeability
  • Familiarity with store layout
  • Pricing gun operation
  • Cash handling experience
  • Stock management
  • Complaint handling
  • Shelf restocking
  • Customer assistance
  • Manual handling
  • Merchandising
  • Product knowledge
  • Stock counting
  • Attention to Detail
  • Teamwork
  • Product management
  • Product training
  • Cleaning procedures
  • Decision making
  • Customer engagement
  • Stockroom procedures
  • Organisation
  • Timekeeping
  • Critical-thinking
  • Calm under pressure
  • Problem-solving
  • Cash counting
  • Pet Nutrition
  • Animal care
  • Microsoft word/powerpoint

Timeline

Diploma of Higher Education - Veterinary Nursing Assistants

learndirect
05.2025 -

Diploma of Higher Education - Study and Communication Skills

learndirect
05.2025 -

Night replenishment assistant

Waitrose & Partners
11.2023 - Current

Store Manager

Pets Corner
11.2021 - 10.2023

Sales assistant

Marks & Spencer
01.2019 - 10.2021

Diploma of Higher Education - Motor Vehicle

Milton Keynes College
09.2018 - 06.2019

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