KHIYA SLANEY
Nottingham
Summary
Experienced Customer Service Specialist with a strong background in customer-facing and fast-paced environments. Proven ability to handle transactions accurately and resolve customer issues effectively. Committed to maintaining high standards of service and supporting team success.
Overview
10
10
years of professional experience
Work history
Retail Assistant
Primark
Nottingham
01.2019 - 09.2026
- Processed 150+ cash and card transactions per shift with consistent accuracy, supporting smooth till reconciliations.
- Handled 30+ refunds, exchanges and returns daily, resolving queries efficiently and maintaining customer satisfaction.
- Maintained stock levels through regular replenishment, rotation and organisation of sales floor and storeroom.
- Supported and mentored junior colleagues, promoting high standards of customer service.
- Boosted sales through suggestive selling techniques.
- Maintained knowledge of 100+ products and features to provide recommendations to customers.
Salon Assistant
Mystique Nail & Beauty Salon
Nottingham
01.2017 - 12.2018
- Managed 30+ client bookings and enquiries per day, delivering welcoming and professional experience.
- Maintained salon standards by preparing treatment areas, sanitising equipment and managing stock.
- Prepared clients and workstations efficiently between appointments
- Kept up to date with salon procedures and hygiene standards increasing customer retention by 10%.
- Ensured client comfort by providing excellent customer service.
Education
NCN Central College
Nottingham /2015 - /2017
NCN Clarendon College
Nottingham /2012 - /2014
Accrington Sports Academy,
Accrington /2010 - /2011
Skills
- Customer Service Specialist
- Cash Handling
- Till Operations
- Stock Management
- Product Labelling
- Quality Control
- Time Management
- Meeting Targets & Deadlines
- Data Entry
- GDPR Compliance
Interests
Personal Information
, Interests , In my spare time I like to do aqua aerobics, design and make collages along with keeping keep fit by going to the gym and generally staying healthy
Affiliations
- Passionate about interior design, fitness and cooking, with a strong interest in creativity, wellbeing and spending quality time with family.
References
References available upon request.
Timeline
Retail Assistant
Primark
01.2019 - 09.2026
Salon Assistant
Mystique Nail & Beauty Salon
01.2017 - 12.2018
NCN Central College
/2015 - /2017
NCN Clarendon College
/2012 - /2014
Accrington Sports Academy,
/2010 - /2011