Khiri Brannan
Daventry,NORTHAMPTONSHIRE
Summary
Analytical and detail‑driven early‑career professional transitioning into reinsurance underwriting. Strong foundation in customer service, administration, and high‑pressure operational environments, combined with developing technical capability through self‑directed risk projects including AI risk registers and GIS hazard mapping. Progressing through the CII pathway (IF1 in progress) and building a structured understanding of underwriting, risk selection, exposure analysis, and portfolio performance. Known for precision, professionalism, and the ability to handle confidential information with care — qualities essential for SCOR’s technical underwriting environment.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Poncho Connect
12.2025 - 02.2026
- Established rapport to identify client needs, delivering tailored information and support.
- Engaged in high‑volume outbound communication, ensuring accuracy and professionalism to enhance customer satisfaction.
- Consistently met communication and productivity KPIs — demonstrating reliability and discipline.
- Documented interactions with meticulous attention to detail, ensuring compliance and enhancing service quality.
Bar Staff
Slug and Lettuce
Bristol
11.2024 - 07.2025
- Delivered exceptional service in fast-paced, high-pressure environment, ensuring customer satisfaction.
- Supported team operations by upholding hygiene and safety standards, promoting a safe environment for staff and customers.
- Managed transactions and ensured accuracy of financial records, contributing to overall operational integrity.
Warehouse Operator
CEVA Logistics
Daventry, NORTHAMPTONSHIRE
06.2019 - 05.2023
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Picked customer orders accurately in a fast-paced warehouse environment.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
Education
Construction Project Management -
University of the West of England (UWE)
01-2025
Construction and the Built Environment -
Leamington Spa College
01-2021
GCSEs - Maths, English Language, History, Science, Business
Southam College
01-2019
Skills
- Operational Discipline
- Communication
- Analytical Thinking
- Technical Tools
- Confidentiality & Governance
- Risk Analysis & Exposure Insight
- Underwriting Support & Accuracy
Personal development
CII IF1 – Insurance, Regulation & Ethics, In progress, Planned progression toward Cert CII with underwriting‑focused modules (M05, M80)., Self‑directed study in catastrophe risk, exposure management, and portfolio analytics.
Timeline
Customer Service Advisor
Poncho Connect
12.2025 - 02.2026
Bar Staff
Slug and Lettuce
11.2024 - 07.2025
Warehouse Operator
CEVA Logistics
06.2019 - 05.2023
Construction Project Management -
University of the West of England (UWE)
Construction and the Built Environment -
Leamington Spa College
GCSEs - Maths, English Language, History, Science, Business
Southam College