Khine Su Wai
Newcastle,NET
Summary
Workforce Development Support Officer at Newcastle Hospitals NHS Foundation Trust, specializing in administrative and operational support for undergraduate medical education. Expertise in managing onboarding for large student cohorts, coordinating placements, and maintaining compliance records. Proficient in streamlining internal systems and ensuring efficient programme delivery in a fast-paced environment. Seeking to leverage NHS experience in an Operations Officer role to enhance service delivery and contribute to organisational improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Workforce Development Support Officer
Newcastle Hospitals NHS Foundation Trust
Newcastle
09.2024 - Current
- Act as primary contact for internal and external stakeholders of Education Centre, addressing queries via email and telephone.
- Monitor attendance and performance of over 200 students, implementing feedback loops to enhance engagement.
- Coordinate assessments for MBBS program by effectively liaising between students, patients, and exam circuits.
- Orchestrat onboarding of 80-100 medical students monthly, achieving 90% satisfaction through feedback initiatives.
- Streamline IT account creation process by consolidating access requests into a single workflow, improving efficiency.
- Process purchase orders and tracked invoices using Oracle Finance, ensuring timely procurement and financial accuracy.
Tearista
Gong Cha (Global Beverage Franchise)
Manchester
05.2024 - 08.2024
- Managed store operations while serving over 100 bubble tea beverages daily, adhering to Standard Operating Procedures for quality and presentation.
- Achieved 95% positive feedback through efficient customer service, addressing inquiries and resolving complaints.
- Streamlined inventory management, minimizing stock discrepancies and ensuring ingredient availability during peak hours.
- Implemented a customer feedback system that informed menu adjustments and enhanced customer satisfaction.
Finance & Admin Assistant
CLASS and Community Savers
Manchester
04.2024 - 08.2024
- Streamlined financial record digitization process, achieving 100% accuracy in reporting and improving data retrieval speed.
- Recorded accurate minutes for bi-weekly meetings with Operations Manager and community members, enhancing communication efficiency by 25%.
- Maintained comprehensive financial logs and executed monthly reconciliations to comply with regulatory standards.
- Analysed discrepancies in bank statements, collaborating with finance teams to resolve issues promptly and minimize errors.
Peer Buddy
University of Manchester
Manchester
09.2022 - 06.2023
- Mentored five to ten first-year students each semester to enhance academic and social integration.
- Facilitated bi-weekly peer support sessions, significantly increasing student engagement.
- Cultivated a strong sense of community and belonging among first-year students.
- Provided guidance on navigating university resources to improve student success.
Sales and Marketing Intern
evolx IT & Business Solutions (Digital Marketing Consultancy)
Yangon
07.2021 - 09.2021
- Conducted over 300 telemarketing sales calls monthly, increasing lead generation by 15%.
- Closed three product demos and secured a deal within four weeks, boosting sales revenue by 20%.
- Analyzed client feedback and sales data to refine pitches and improve conversion rates.
- Maintained accurate sales records and CRM data to support efficient operations.
Education
BSc (Hons) - Management International Business Economics
University of Manchester
Manchester, UK07.2023
High School Diploma -
Myanmar International School Yangon
Yangon, Myanmar06.2019
Skills
- Operational support and coordination
- Client service and stakeholder management
- Customer service and relationship management
- Onboarding and compliance
- Data management and analysis
- Attendance monitoring and reporting
- Assessment coordination
- Inventory management
- Feedback implementation and problem resolution
Certification
- Microsoft Office Specialist (Certiport)
- Finance Bootcamp (Echios EDU)
- Management and Leadership Skills (NHS)
- Project and Change Academy (NHS)
- Business Analytics (Udemy)
- Project Management Foundations (LinkedIn)
Timeline
Workforce Development Support Officer
Newcastle Hospitals NHS Foundation Trust
09.2024 - Current
Tearista
Gong Cha (Global Beverage Franchise)
05.2024 - 08.2024
Finance & Admin Assistant
CLASS and Community Savers
04.2024 - 08.2024
Peer Buddy
University of Manchester
09.2022 - 06.2023
Sales and Marketing Intern
evolx IT & Business Solutions (Digital Marketing Consultancy)
07.2021 - 09.2021
BSc (Hons) - Management International Business Economics
University of Manchester
High School Diploma -
Myanmar International School Yangon
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