Khayrudaarayn GAAS
Dublin,IRELAND
Summary
A multilingual and highly skilled professional with expertise in customer service, business negotiation, interpreting, and online content operations. Demonstrates strong critical thinking, active listening, and problem-solving abilities, with a deep understanding of cross-cultural communication and client support. Proven success in both live and digital communication, content moderation, and linguistic transcription across diverse, fast-paced environments. Technically adept with MS Office, Google Drive, and social media tools, and experienced in remote workflows, team management, and collaboration. Known for adaptability, empathy, and a commitment to service excellence, compliance, and continuous professional growth.
Overview
4
4
years of professional experience
4047
4047
years of post-secondary education
Work History
Community Operations Analyst (content review)
META (Covalen solutions)
Dublin
01.2024 - 05.2025
- Stay informed about client products and community standards.
- Make well-balanced decisions and advocate for the community.
- Prioritize ethical actions and decisions.
- Investigate and resolve reported issues on the platform.
- Monitor and address potentially abusive content.
- Utilize market-specific knowledge to enhance community support.
- Enforce client's Terms of Use by reviewing and managing abuse reports.
- Identify trends and escalate issues beyond company policy to the global team.
Interpreter
context.ie
Dubin, Dublin
01.2025 - Current
- Provided accurate and efficient legal translation services for successful court proceedings.
- Assisted colleagues in interpreting complex data sets, fostering teamwork.
- Improved business intelligence strategies by analysing and interpreting data trends.
- Facilitated improved translation quality by checking translated documents against originals.
Interpreter
TRANSLIT
Ireland
12.2023 - 05.2025
- Translating live bases to the Somali community who can't not speak English
- Interpreting legal appointments like interviews, preparations, information from and to International Protection office
- Explaining asylum seeking process to new arrival refugees in Ireland and helping them in their process
- Medical translations to Somali families, children or unaccompanied minors
- Working closely as an interpreter with TUSLA, Legal Aid Board (LAB), Residential Renancies Board (RTB) and BKC Solicitors
Interpreter - Freelance
TRANSLATION.IE
Ireland
02.2023 - 05.2025
- Translating live bases to the Somali community who can't not speak English
- Interpreting legal appointments like interviews, preparations, information from and to International Protection office
- Explaining asylum seeking process to new arrival refugees in Ireland and helping them in their process
- Medical translations to Somali families, children or unaccompanied minors
- Working closely as an interpreter with TUSLA, Legal Aid Board (LAB), Residential Renancies Board (RTB) and BKC Solicitors
Brand Ambassador (Harvey Norman)
JBL IRELAND
Dublin, Dublin
01.2023 - 11.2025
- Delivered engaging product demonstrations and expert guidance to customers, consistently meeting sales targets.
- Represented the brand at promotional events and trade shows, increasing market visibility and customer engagement.
- Built strong customer relationships through clear, confident communication and a personable approach.
- Coordinated with marketing and retail teams to ensure effective in-store promotions and brand consistency.
- Trained and mentored new ambassadors, enhancing team performance and cohesion.
- Utilized social media and interactive marketing strategies to boost brand awareness and consumer interest.
Sales & Charity Ambassador
CPM IRELAND
Dundalk, Louth
06.2023 - 08.2023
- Managed a defined geographic area, selling directly to customers at their homes while maintaining GDPR and compliance standards.
- Consistently achieved sales targets by delivering confident, customer-focused presentations and building strong rapport.
- Accurately completed customer applications and provided timely daily sales reports.
- Maintained expert knowledge of products and competitors, leveraging insights to position offerings effectively.
- Represented both CPM and the client brand with professionalism, integrity, and in-depth product expertise.
Interpreter
ILIAKTIDA AMKE
Lesvos Island
11.2021 - 07.2022
- Interpreted for unaccompanied minors during psychological, medical, and legal interviews, ensuring clear and compassionate communication.
- Supported social workers and healthcare providers by facilitating communication with non-English speaking clients.
- Translated and proofread academic and technical documents, enhancing clarity and accuracy for research and field studies.
- Assisted in integration efforts by helping individuals understand daily activities and navigate local services.
Education
Higher National Diploma - BBA
New generation
Somalia 01.2018 - 01.2021
Higher National Diploma - social studies
Ofi college
LouthFoundations of Effective Oral Communication - Certificate
Alison online courses
Coaching-Training - undefined
SLFF
Certificate of Higher Education - Maarif Secondary School
Certification of secondary school
Manual Handling Certificate - undefined
HSEDocs
Skills
- Remote interpreting & live translation
- Customer service & client support
- Content moderation & escalation handling (Meta platforms)
- Cross-cultural communication & empathy
- Sales, negotiation & product demonstration
- Multilingual communication
- GDPR compliance & ethical decision-making
- Digital communication (email, chat, video)
- MS Office, Google Workspace, social media tools
- Report writing & data handling
- Team collaboration (remote & onsite)
- Problem-solving & adaptability
- Patience and tolerance
- Linguistic validation
- MS Office
- Google Drive
- Presentations/Slideshows
- Social Media
- Personal communication
- Time management
- Training skills
- Team-spirited
Languages
English
Fluent
Turkish
Advanced
Arabic
Intermediate
somali
Native
Timeline
Interpreter
context.ie
01.2025 - Current
Community Operations Analyst (content review)
META (Covalen solutions)
01.2024 - 05.2025
Interpreter
TRANSLIT
12.2023 - 05.2025
Sales & Charity Ambassador
CPM IRELAND
06.2023 - 08.2023
Interpreter - Freelance
TRANSLATION.IE
02.2023 - 05.2025
Brand Ambassador (Harvey Norman)
JBL IRELAND
01.2023 - 11.2025
Interpreter
ILIAKTIDA AMKE
11.2021 - 07.2022
Higher National Diploma - BBA
New generation
01.2018 - 01.2021
Foundations of Effective Oral Communication - Certificate
Alison online courses
Coaching-Training - undefined
SLFF
Manual Handling Certificate - undefined
HSEDocs
Higher National Diploma - social studies
Ofi college
Certificate of Higher Education - Maarif Secondary School
Certification of secondary school
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