KHAOULA BENJLIL
London,Essex
Summary
Dedicated and customer-focused Flight Attendant with a year of experience ensuring passenger safety and delivering exceptional service. Skilled in handling in-flight emergencies, resolving passenger concerns, and promoting a positive travel experience. Adept at maintaining composure under pressure and fostering a welcoming environment onboard. Fluent in Arabic and English and committed to upholding airline standards.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Flight attendant
Ryanair
London, Essex
2024.05 - Current
- Provided high standard of customer service whilst ensuring passenger safety.
- Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Ensured passenger comfort through efficient meal and drink services.
Cashier
Atacadao
Meknes
2023.04 - 2023.12
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Maintained clean and organised workspace to ensure efficient service.
- Processed payments swiftly for improved customer experience.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
Education
Bachelor of Economics - Economic
Universty of Moulay Ismail
2021.09 - 2023.07
High school Degree - Life and Earth
High school Mohamed 5
2020.09 - 2021.06
Skills
Exceptional customer service and interpersonal skills
Strong cultural awareness and adaptability
Proficiency in handling customer concerns calmly and effectively
Fluency in English and Arabic (spoken and written)
Team collaboration and leadership skills
- Knowledge of aviation regulations
Affiliations
- • Traveling and exploring new cultures.
- • Continuous professional development in the aviation industry.
Languages
English
Fluent
Arabic
Native
Timeline
Flight attendant
Ryanair
2024.05 - Current
Cashier
Atacadao
2023.04 - 2023.12
Bachelor of Economics - Economic
Universty of Moulay Ismail
2021.09 - 2023.07
High school Degree - Life and Earth
High school Mohamed 5
2020.09 - 2021.06