Summary
Overview
Work History
Education
Skills
Certification
Languages
Custom Section
Websites, Portfolios and Profiles
Hobbies and Interests
Projects
Interests
Accomplishments
Timeline
Generic
Khan Bahadur

Khan Bahadur

INFORMATION TECHNOLOGY
Newbury,West Berkshire

Summary

Techno-commercial project leader with over 30 years of experience in managing large EPC projects and hyperscale data centers. Proven expertise in end-to-end project management, ensuring timely and budget-compliant delivery of complex initiatives while maintaining high quality and safety standards. Strong stakeholder management skills facilitate alignment among internal and external partners, including PMC, EPCM, engineering, procurement, and construction teams.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Head of Projects / Director - Data Centre & IT Infrastructure

Sterling & Wilson
Chennai
10.2019 - 09.2025
  • Supported the definition of project requirements and execution strategies for data centre developments.
  • Coordinated with engineering, procurement, and construction teams to align with project milestones.
  • Ensured compliance with processes and governance frameworks among stakeholders.
  • Contributed to risk management by identifying and assessing potential project risks.
  • Reviewed project progress and initiated corrective actions to address deviations.
  • Managed project tasks to ensure delivery within established cost and quality targets.
  • Aided in implementing change management processes to evaluate and integrate design changes.
  • Participated in governance forums to align project delivery with commercial and operational outcomes.
  • Cultivated customer relationships as key contact to enhance satisfaction.
  • Assisted in preparing client reporting packs that covered project status and financials.

Head of Service Delivery - IT Infrastructure

Datatech Systems
Bengaluru
06.2017 - 10.2019
  • Contributed to the management of technical project delivery, ensuring alignment with customer architecture and security standards.
  • Implemented operational improvements that reduced incident response and resolution times.
  • Monitored SLA performance to improve customer satisfaction.
  • Monitored services to meet quality and performance targets.
  • Coordinated project teams for data centre, network, telephony, and end-user services to deliver IT infrastructure services.

Director / Head of End User Services and Infrastructure Projects

Dell India / Dell EMC
Bengaluru
01.2012 - 05.2017
  • Delivered high-availability infrastructure services through effective leadership of cross-functional teams in high-volume environments.
  • Achieved efficient global data centre and infrastructure programmes, successfully managing 16+ data centres and over 1200 servers for Dell and Dell EMC.
  • Transformed network and wireless infrastructure, replacing outdated systems to enhance service delivery for 25,000+ employees.
  • Stabilised operations through business process transitions from US, UK, and ANZ to India, positively impacting 33,000+ employees' service experience.
  • Reduced laptop incident resolution times from over 4 days to under 2 hours by establishing TechCentral IT support centre, enhancing user satisfaction.
  • Aligned team objectives with organisational strategy, fostering collaboration and achieving key project milestones.
  • Enhanced GAAP margin from -30% to +14.4%, generating significant incremental revenue through strategic financial management.

Senior Manager - Infrastructure & Projects

Dell International Services
Bengaluru
04.2001 - 01.2012
  • Managed infrastructure and data centre projects across Dell facilities in India, Philippines, and China, ensuring alignment with organisational goals.
  • Implemented IT standards and enterprise architecture guidelines across platforms and networks to enhance system integration and reliability.
  • Oversaw incidents and change management for critical infrastructure services, improving response times and minimising service disruptions.

Head of National Operations - Telecom

Bharti British Telecom
New Delhi
11.2000 - 04.2001
  • Supported national IT and network operations for telecom services, ensuring connectivity and service availability for enterprise customers across multiple regions.
  • Contributed to high standards of service delivery, enhancing customer satisfaction and operational reliability.
  • Collaborated with team members to achieve target results through resource sharing and strategic alignment.

IT Head

Brigade Solutions Ltd
Chennai
02.2000 - 11.2000
  • Spearheaded the digital transformation project, modernising legacy systems to improve service delivery and customer satisfaction.
  • Managed and implemented major IT improvement programmes for enhanced technical capabilities.
  • Directed IT infrastructure, operations and support for call centre and back-office environments, promoting seamless integration of voice, data and end-user systems.
  • Managed a diverse team of IT professionals, fostering a collaborative environment to enhance productivity and innovation.

Manager Technology - Banking

Bank of America
New Delhi
03.1992 - 03.2000
  • Managed technology infrastructure for Bank of America in India, ensuring operational reliability.
  • Supported high-volume banking operations, maintaining compliance with regulatory requirements.
  • Resolved technical incidents, contributing to service stability.

Customer Support Roles - IT Infrastructure

CMS Computers, Info Drive Computers
Chennai
05.1988 - 03.1992
  • Provided hardware and software support for enterprise customers, improving infrastructure reliability and facilitating effective troubleshooting.
  • Addressed customer complaints with effective communication.
  • Worked with team members on project goals.
  • Ensured cleanliness and safety in work areas.

Education

Post Graduate Program in Management for Executives - Operations Management, Data Analytics

Great Learning
India
04-2026

Diploma in Electronics & Communication Engineering -

Sree Narayana Guru College of Engineering and Technology
Coimbatore, Tamil Nadu, India
01-1987

Skills

  • Project and program management
  • Hyperscale facility delivery
  • Data centre operations
  • Scope definition and execution
  • Cost and quality management
  • Risk identification and mitigation
  • Change management
  • Stakeholder and vendor management
  • Techno-commercial management
  • Process compliance and governance
  • MEP systems expertise

Certification

  • CDCP - Certified Data Centre Professional
  • ITIL v4 - Foundation and Service Transition

Languages

English (fluent)
Tamil (native)
Hindi and Urdu (conversational)

Custom Section

True

Websites, Portfolios and Profiles

www.linkedin.com/in/akkhanbahadur

Hobbies and Interests

  • Travelling
  • Current affairs

Projects

  • STT Data Centre, Ambattur, Tamil Nadu, 9 MW, Project Head / Director - Projects, End-to-end responsibility from concept design to commissioning, including civil, MEP, and critical systems., Achieved delivery within 98% of budget and on schedule while meeting uptime and reliability requirements., Led multidisciplinary teams, managed major vendors and contractors, and ensured compliance with technical and regulatory standards.
  • Microsoft Data Centre, Mekaguda, Hyderabad, 6 MW, Senior Project Controller, End-to-end responsibility from concept design to commissioning, including civil, MEP, and critical systems., Collaborate with project managers to create realistic schedules and cost estimates for each phase., Monitor progress using KPIs, work breakdown structures, and tools like earned value management., Coordinate payments, vendor reimbursements, and financial auditing., Provide leadership in team management, conflict resolution, and stakeholder reporting.
  • Amazon Datacentre, Navi Mumbai, Maharashtra, 6 MW, Senior Project Controller, End-to-end responsibility from concept design to commissioning, including civil, MEP, and critical systems., Collaborate with project managers to create realistic schedules and cost estimates for each phase., Monitor progress using KPIs, work breakdown structures, and tools like earned value management., Coordinate payments, vendor reimbursements, and financial auditing., Provide leadership in team management, conflict resolution, and stakeholder reporting., Led multidisciplinary teams, managed major vendors and contractors, and ensured compliance with technical and regulatory standards.

Interests

Travelling

Current Affairs

Accomplishments

  • Improved TAT by successfully handling customer complaints and implementing monthly staff training.
  • Developed and instituted employee training and retention initiative that reduced employee turnover by 5% within 1 Year.

Timeline

Head of Projects / Director - Data Centre & IT Infrastructure

Sterling & Wilson
10.2019 - 09.2025

Head of Service Delivery - IT Infrastructure

Datatech Systems
06.2017 - 10.2019

Director / Head of End User Services and Infrastructure Projects

Dell India / Dell EMC
01.2012 - 05.2017

Senior Manager - Infrastructure & Projects

Dell International Services
04.2001 - 01.2012

Head of National Operations - Telecom

Bharti British Telecom
11.2000 - 04.2001

IT Head

Brigade Solutions Ltd
02.2000 - 11.2000

Manager Technology - Banking

Bank of America
03.1992 - 03.2000

Customer Support Roles - IT Infrastructure

CMS Computers, Info Drive Computers
05.1988 - 03.1992

Post Graduate Program in Management for Executives - Operations Management, Data Analytics

Great Learning

Diploma in Electronics & Communication Engineering -

Sree Narayana Guru College of Engineering and Technology
Khan BahadurINFORMATION TECHNOLOGY