Summary
Overview
Work history
Education
Skills
Certification
Languages
Accomplishments
References
Laurent Steward
Lauren Drayton
Timeline
Generic

KHAMISA DAK

Aberdeen,Aberdeenshire

Summary

Dynamic professional with expertise in team leadership and coaching, sales and service delivery, and operational efficiency. Skilled in strategic problem solving, KPI and performance monitoring, and complaint handling. Proven adaptability across functions with a strong background in event and hospitality operations. Fluent in English and Arabic, excelling in business communication to drive success.

Overview

4
4
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification

Work history

Duty Manager

Shell UK
Aberdeen
02.2025 - 07.2025
  • Manage day-to-day store operations, leading a team in a high-traffic fuel and convenience retail setting.
  • Designed and implemented new rotas, improving staffing efficiency and reducing unplanned absences.
  • Deliver staff coaching and performance reviews, identifying training needs and fostering team accountability.
  • Respond to escalated customer issues, often resolving complex service complaints quickly and professionally.
  • Monitor compliance, stock levels, and health & safety documentation, achieving improved audit outcomes.

Events & Guest Relations Staff

P&J Live Arena
Aberdeen
04.2023 - 05.2023
  • Delivered high-level guest services at concerts and business events, including VIP and backstage coordination.
  • Worked cross-functionally to manage ticketing, crowd flow, and customer support in high-pressure settings.
  • Consistently received positive feedback for professionalism and efficiency.

Floor Supervisor

Estabulo Rodizio Bar & Grill
Aberdeen
01.2022 - 01.2023
  • Led front-of-house team operations, ensuring premium dining experiences and staff performance.
  • Supported new staff onboarding and informal training to maintain high service standards.
  • Assisted in staff rota design and conflict resolution during busy service periods.

Education

MA (Hons) - Business Management

University of Aberdeen
Aberdeen, Aberdeen City
Jan 2022 - 06.2024

Skills

  • Team Leadership & Coaching
  • Sales & Service Delivery
  • Operational Efficiency & Scheduling
  • Strategic Problem Solving
  • KPI & Performance Monitoring
  • Complaint Handling & Escalation
  • Adaptability Across Functions
  • Event & Hospitality Operations
  • Business Communication
  • Fluent in English & Arabic

Certification

  • First Aid at Work – Aberdeen First Aid School
  • Retail Health & Safety Compliance – Shell Internal
  • Food Hygiene & Safety – Sodexo Training
  • Complaint Handling & Conflict Resolution
  • GDPR & Data Security Awareness
  • Equality, Diversity & Inclusion

Languages

English – C2 Proficient
Arabic – Native Speaker

Accomplishments

  • Promoted Twice in 18 Months for leadership potential and consistent high performance.
  • Reduced Staff Turnover by 20% by improving scheduling practices and staff engagement.
  • Boosted Compliance Scores by 25% through improved training and procedural oversight.
  • Recognised by P&J Live for outstanding professionalism and customer service.

References

Available upon request.

Laurent Steward

Resourcing & Admin Manager | P&J Live
Lauren.Stewart@pandjlive.com | +44 (0)1224 824824

Lauren Drayton

HR Admin | Estabulo Rodizio Bar & Grill

lauren@estabulo.co.uk

Timeline

Duty Manager

Shell UK
02.2025 - 07.2025

Events & Guest Relations Staff

P&J Live Arena
04.2023 - 05.2023

Floor Supervisor

Estabulo Rodizio Bar & Grill
01.2022 - 01.2023

MA (Hons) - Business Management

University of Aberdeen
Jan 2022 - 06.2024

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