Khamail Mohammed
Grays
Summary
Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Experienced sales assistant with over 5 years in customers services industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Museum assistant
Thurrock Museum
Grays, Essex
06.2025 - Current
- Researched museum collections and entered information in database accurately.
- Packed artwork and exhibit items in alignment with museum standards and stored in correct areas.
- Researched and verified bibliographic data and documented in library systems.
Support worker
welcome to UK
London, essex
12.2023 - Current
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
Tk Maxx Sales Assistant
Tk Maxx
West Thurrock, Thurrock
06.2022 - 01.2023
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Collaborated effectively with team members to meet sales targets.
SSP Customer Service Assistant
SSP
London, England
09.2013 - 04.2018
- Improved efficiency at checkout by mastering POS system operations quickly.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Balanced cash registers, maintained accurate financial records.
- Managed till floats to maintain financial integrity.
WHSmith Victoria Station Customer Service Assistant
WHSmith
London, England
04.2015 - 10.2016
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
Oxfam Shop Sales Assistant
Oxfam
London, England
01.2013 - 09.2013
- Followed all company policies whilst interacting with customers.
- Maintained a tidy shop floor for better shopping experience.
Hawaeg Company (Eritrea) - Full Time Secretary
Hawaeg Company
Asmara, Eritrea
12.2011 - 08.2012
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
Shokan Travel Agency (Eritrea) - Full Time Receptionist Assistant
Shokan travel Agency
Asmara, Eritrea
12.2010 - 09.2011
- Dealt with enquiries promptly for customer satisfaction.
- Supported event planning, ensuring seamless execution of company functions.
Education
GCSEs - English
GCSE
Grays 09.2023 - 05.2024
Bachelor of Business Administration - Business Administration
Sudan University Of Science & Technology
Sudan 09.2005 - 07.2009
Some College (No Degree) - Cyber Security
Level 2 Certificate in The Principles of Cyber Se
Southend-on-Sea 2025/2024 - 2025/2024
Some College (No Degree) - Business
Level 2 Certificate in Principles of Business Admin
Southend-on-Sea 2025 - 2025
Some College (No Degree) - Business
Level 1 Award in Progression
South Essex collage 2025 - 2025
Skills
- Effective communication and listening
- Safeguarding policies
- Dealing with vulnerable clients
- Outstanding customer service
- Microsoft Office proficiency
- Data entry documentation
Timeline
Museum assistant
Thurrock Museum
06.2025 - Current
Support worker
welcome to UK
12.2023 - Current
GCSEs - English
GCSE
09.2023 - 05.2024
Tk Maxx Sales Assistant
Tk Maxx
06.2022 - 01.2023
WHSmith Victoria Station Customer Service Assistant
WHSmith
04.2015 - 10.2016
SSP Customer Service Assistant
SSP
09.2013 - 04.2018
Oxfam Shop Sales Assistant
Oxfam
01.2013 - 09.2013
Hawaeg Company (Eritrea) - Full Time Secretary
Hawaeg Company
12.2011 - 08.2012
Shokan Travel Agency (Eritrea) - Full Time Receptionist Assistant
Shokan travel Agency
12.2010 - 09.2011
Bachelor of Business Administration - Business Administration
Sudan University Of Science & Technology
09.2005 - 07.2009
Some College (No Degree) - Cyber Security
Level 2 Certificate in The Principles of Cyber Se
2025/2024 - 2025/2024
Some College (No Degree) - Business
Level 2 Certificate in Principles of Business Admin
2025 - 2025
Some College (No Degree) - Business
Level 1 Award in Progression
2025 - 2025
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