Khalil Rasool
Telford
Summary
Detail-oriented customer service professional with a charismatic personality and proven ability to adapt quickly in fast-paced environments. Extensive experience in call center roles, delivering exceptional service and support. Strong communication skills and a commitment to resolving customer issues efficiently. Recognized for maintaining high levels of customer satisfaction and achieving performance targets.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
HSBC
Birmingham , West Midlands
11.2025 - Current
- Verified customer details and followed security and compliance procedures.
- Assisted customers with debit and credit card services, including card lost & stolen reports, increasing card limits and placing temporary stops on card.
- Handled payments, failed transactions, and refunds
- Supported credit card balance transfers and explained related terms
- Resolved card and payment-related inquiries efficiently
- Maintained accurate customer records and met service targets
Waiter & Kitchen Porter
Taj Mahal Restaurant
Telford, Shropshire
05.2023 - 10.2025
- Served customers efficiently by taking orders, delivering food and drinks, and ensuring a positive dining experience.
- Maintained cleanliness of dining areas and the kitchen to uphold hygiene standards.
- Assisted kitchen staff with washing dishes, preparing ingredients, and supporting chefs with basic food preparation.
- Responded politely and promptly to customer requests, queries, and complaints.
- Managed stock and organized supplies, ensuring cutlery, condiments, and kitchen tools were replenished and properly stored.
Pensions Adviser
Reassure Ltd
Telford , Shropshire
01.2023 - 02.2025
- Addressed customer enquires quickly and accurately.
- Gained knowledge of pension and life insurance products.
- Assisted customers with product-related questions, feedback, and complaints.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
Education
Business Studies - L3
Shrewsbury College
07.2022
NVQ Level 2 - WorkSkills
Juniper Training
06.2021
GCSEs - English, Maths, Business & Religious Education
Charlton School
03.2020
Skills
- Fast learner
- Impeccable customer service
- Ability to work in a fast paced environment
- Strong knowledge on financial products
- Active Listening
- Administrative Skills
- Strong ability to work under pressure
- Excellent punctuality
Languages
English
First Language
Urdu
Proficient
C2
Punjabi
Proficient
C2
Timeline
Customer Service Representative
HSBC
11.2025 - Current
Waiter & Kitchen Porter
Taj Mahal Restaurant
05.2023 - 10.2025
Pensions Adviser
Reassure Ltd
01.2023 - 02.2025
Business Studies - L3
Shrewsbury College
NVQ Level 2 - WorkSkills
Juniper Training
GCSEs - English, Maths, Business & Religious Education
Charlton School