khalil Mohamed

• Assisted customers with enquiries, purchases, and returns to enhance overall service experience.
• Maintained product displays and kept shelves fully stocked and tidy to promote product visibility.
• Operated tills, handled cash transactions, and processed payments accurately.
• Collaborated with team to achieve daily sales and service targets.
• Resolved customer issues promptly, escalating complex matters to supervisors.
• Adhered to company policies and health & safety standards.

• Facilitated translation and form-filling for Arab asylum seekers, ensuring access to essential services.

Guided asylum seekers and migrants in navigating local services and resources, enhancing their integration experience.

• Oversaw daily operations of cleaning and technical service teams, ensuring high standards of service delivery and customer satisfaction.
• Managed staff recruitment, training, scheduling, and performance evaluations.
• Coordinated client contracts, managed budgets, and monitored resource allocation.
• Implemented process improvements to increase operational efficiency and reduce costs.
• Ensured compliance with health and safety regulations and company policies.
• Liaised with clients to address service requirements, resolve issues, and maintain relationships.

Prepared regular reports for senior management

• Developed and implemented communications and public relations strategies that enhanced brand visibility in Dubai and Abu Dhabi branches.
• Led planning and execution of major events, including press conferences, exhibitions, and open days.
• Collaborated with senior management to ensure PR activities supported key business objectives and organisational goals.
• Monitored public and media sentiment, providing timely reports and recommendations.
• Prepared and presented comprehensive reports on PR activities and outcomes, facilitating informed decision-making for higher management.
• Mentored and supervised a team of junior PR staff.

• Developed and implemented targeted PR strategies to enhance organisational visibility and engagement.
• Liaised with colleagues and key spokespeople.
• Prepared and supervised the production of publicity brochures, handouts, and direct mail leaflets.
• Organised and coordinated events such as press conferences, exhibitions, open days, and press tours to promote organisational initiatives.
• Maintained and updated the organisation’s website.
• Managed PR aspects of potential crisis situations.
• Supported HR with recruitment, onboarding, and employee records.
• Managed administrative tasks while serving as a key contact between staff, management, and external agencies to ensure effective communication.

• Addressed customer inquiries, delivering detailed product and service information.
• Processed orders and managed customer accounts to ensure timely fulfilment.
• Resolved customer complaints promptly, ensuring high levels of satisfaction.
• Coordinated with internal departments to efficiently fulfil client requests.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
• Maintained confidentiality of customer information, adhering strictly to data protection regulations.

• Responded to customer enquiries, provided information about products and services, and resolved issues to ensure customer satisfaction.
• Processed account updates, service requests, and billing enquiries.
• Maintained records of customer interactions and supported service improvement.
• Collaborated with team members to achieve service targets.
• Escalated complex queries to relevant departments.

• Engaged with diverse groups, promoting social inclusion and support for those experiencing homelessness or hardship.
• Supported community initiatives to aid vulnerable individuals and families.
• Assisted with logistics, distribution of goods, and day-to-day operations.