Khalil Jaouni
Oxford,Oxfordshire
Summary
Strategic leader with proven expertise in team management and operational planning, driving process optimization and customer retention. Skilled in CRM platforms, performance monitoring, and sales analysis to enhance business growth. Focused on leveraging analytical insights to achieve organizational objectives.
Overview
6
6
years of professional experience
Work history
KEY HOLDER / SALES ASSISTANT
Kenzo – Bicester Village
Bicester
2025.11 - Current
- Executed daily operational tasks to optimise store efficiency and elevate customer engagement.
- Managed opening and closing procedures in compliance with company policies.
- Handled cash and financial transactions, ensuring accuracy in all dealings.
- Arranged merchandise displays to enhance customer interaction levels.
- Performed day-to-day duties with precision and effectiveness.
- Rapidly acquired and implemented new skills to improve overall productivity.
CLIENT ADVISOR (Fixed-Term Contract)
Valentino – Bicester Village
Bicester
2025.04 - 2025.10
- Achieved and exceeded monthly sales targets through effective client engagement and product expertise.
- Represented luxury brand at trade shows and industry events
- Demonstrated in-depth knowledge of luxury products, enabling tailored recommendations that met individual client needs.
- Organised and hosted exclusive in-store events for VIP clients to showcase new collections and strengthen brand loyalty.
- Developed and maintained a client database, regularly communicating with clients to foster long-term relationships.
- Provided after-sales support, handling returns and exchanges with a focus on customer retention.
KEYHOLDER
Marni – Bicester Village
Bicester
2024.03 - 2025.04
- Trained new hires, establishing mentoring relationships that boosted team performance.
- Collaborated with management to optimise staff allocation and resource planning.
- Fostered a collaborative environment through open communication and proactive conflict resolution.
- Strengthened workplace safety protocols, significantly reducing accidents and near-misses.
- Monitored and managed supply levels, preventing shortages in manufacturing operations.
- Analysed manufacturing processes to enhance efficiency and reduce costs.
KEYHOLDER
Hackett – Bicester Village
Bicester
2023.04 - 2024.03
- Managed store opening and closing, taking key holder responsibilities seriously to ensure robust security.
- Developed in-depth knowledge of store products and mission, providing informed customer service.
- Set sales goals, motivated the team, and acted as a key point of contact for employees.
- Built strong customer relationships, driving repeat business and enhancing customer satisfaction.
- Oversaw staffing and training, cultivating a skilled, customer-focused team.
- Maintained compliance with industry regulations, internal controls, and health and safety standards while ensuring smooth financial transactions and organised checkout areas.
BUSINESS OPERATIONS ASSOCIATE
BB group T/A Papa John's
Oxford
2020.04 - 2023.03
- Streamlined operational workflows by identifying inefficiencies, reducing costs, and improving productivity.
- Managed inventory levels to ensure stock availability, prevent overstocking, and minimise waste.
- Analysed customer feedback to improve service delivery, resulting in increased customer satisfaction and retention.
- Coordinated staff scheduling and provided training to maintain high performance and adherence to company standards.
- Collaborated with cross-functional teams to execute marketing campaigns and achieve business objectives.
- Prepared detailed performance reports and provided actionable insights to support strategic decision-making.
Education
Bachelor of Arts - Business Enterprise and Entrepreneurship
Oxford Brookes University
Oxford 09/2022 - 07/2025
Skills
- Strategic Leadership
- Team Management
- Operational Planning
- Process Optimisation
- Complaint Resolution
- Customer Retention
- Performance Monitoring
- Sales Analysis
- Customer lifecycle understanding
- CRM platform proficiency
Languages
Arabic: C2 Proficient
English: C1 Advanced
Accomplishments
- Trained and mentored over 15 team members, resulting in a 20% improvement in team performance.
- Increased repeat customer rates by 15% through superior service and relationship building.
- Spearheaded process improvements that reduced operational costs by 10% in previous roles.
Timeline
KEY HOLDER / SALES ASSISTANT
Kenzo – Bicester Village
2025.11 - Current
CLIENT ADVISOR (Fixed-Term Contract)
Valentino – Bicester Village
2025.04 - 2025.10
KEYHOLDER
Marni – Bicester Village
2024.03 - 2025.04
KEYHOLDER
Hackett – Bicester Village
2023.04 - 2024.03
BUSINESS OPERATIONS ASSOCIATE
BB group T/A Papa John's
2020.04 - 2023.03
Bachelor of Arts - Business Enterprise and Entrepreneurship
Oxford Brookes University
09/2022 - 07/2025