Summary
Overview
Work History
Education
Skills
Languages
Publications
Accomplishments
Timeline
Generic

Khalid Abdukadir Hassan

Ottawa

Summary

IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.

Overview

5
5
years of professional experience

Work History

NETWORK ENGINEER

Somali Bar Association
02.2020 - 12.2023
  • Maintained inventory of all hardware components and peripherals, ensuring adequate stock levels for replacements or repairs when needed.
  • Evaluated emerging technologies for potential application within existing infrastructure environments based on compatibility assessments conducted alongside team members.
  • Improved network performance by troubleshooting and resolving hardware and software issues.
  • Provided comprehensive training to end-users on new technologies, promoting seamless integration into daily workflows.
  • Delivered high-quality remote support services by diagnosing complex problems via phone or web-based tools when necessary.
  • Diagnosed and resolved hardware and software issues.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Optimized system functionality with routine maintenance, updates, and upgrades of hardware components.
  • Supported users in setup and configuration of wireless bridge networks.
  • Installed and configured network printers and other peripheral devices.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Planned and implemented upgrades to system hardware and software.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Implemented and maintained virtual private networks.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.

IT Technician

SOMTEL TELECOMMUNICATION
06.2018 - 12.2019
  • Maintained office PCs, networks and mobile devices.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Configured systems according to prescribed software and hardware frameworks.

Education

Master of Science - Computer Science and Engineering

Daffodil International University
Bangladesh
01.2018

BACHELOR OF SCIENCE - Computer Science

Somali International University
Mogadishu, BANAADIR
08.2016

High School Diploma -

Al Anwar Primary And Secondary School
Somalia
06.2012

Skills

  • Network Troubleshooting Abilities
  • Network Security Implementation
  • Vendor Management Abilities
  • Customer Service Orientation
  • Voice over IP Solutions
  • Wireless Networking Proficiency
  • Data Center Networking
  • Network Monitoring Tools
  • Network Performance Analysis
  • Load Balancing Techniques
  • Disaster Recovery Planning
  • Network Architecture Design
  • Routing Protocols Expertise
  • Project Management Experience
  • Virtualization Technologies Knowledge
  • Continuous Learning Mindset

Languages

English

Publications

Factors Affecting Information Privacy and Protection Behavior on Social Network Sites

Accomplishments

  • Resolved product issue through consumer testing.
  • Promoted to Senior Help Desk after 5 years of employment.
  • Trained and led technical support teams of more than 2 years support specialists.

Timeline

NETWORK ENGINEER

Somali Bar Association
02.2020 - 12.2023

IT Technician

SOMTEL TELECOMMUNICATION
06.2018 - 12.2019

Master of Science - Computer Science and Engineering

Daffodil International University

BACHELOR OF SCIENCE - Computer Science

Somali International University

High School Diploma -

Al Anwar Primary And Secondary School

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Khalid Abdukadir Hassan