Khalida Mohideen
Manchester,Greater Manchester
Summary
Experienced professional with a robust background in both education and tourism management. Possessing 4 years of dedicated teaching experience, demonstrating strong instructional and curriculum development skills, and a proven ability to foster a positive learning environment. Additionally, equipped with 6 years of extensive experience in tourism management, showcasing expertise in customer service, tour coordination, and operations management. Known for excellent communication, organizational, and leadership abilities, with a track record of successfully managing diverse teams and enhancing customer satisfaction. Highly adaptable and committed to continuous professional development and delivering exceptional service in both educational and tourism settings.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Brand ambassador
ABM Aviation
Manchester, Greater Manchester
2024.07 - Current
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Managed over 50 passengers per day.
- Answered questions and offered advice on available products and services.
- Acted as a role model to provide professional, positive brand representation.
Online Lecturer
American College of Higher Education
Galle, Sri Lanka
2022.12 - 2024.04
- Designed exams, assessments and course content, including lecture material and writing assignments.
- Engaged, motivated and inspired students to develop thirst for knowledge.
- Collaborated with lecturers to enhance teaching procedures.
- Monitored students' progress against educational targets, implementing positive interventions.
Manager
Wijenayake's Beach Haven Guesthouse
Galle, Fort, Sri Lanka
2022.01 - 2023.05
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Planned and managed resources and budget to support and deliver objectives.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
Teacher in a primary school
Thomas Gall School
Galle, Sri Lanka
2020.08 - 2022.09
- Encouraged students to work together to achieve goals.
- Organised and took part in school events, outings and activities happening during weekends and evenings.
- Created daily lesson plans targeted to current curriculum standards.
- Prepared and presented informative reports to parents.
Manager
Antic
Galle, Fort , Sri Lanka
2015.01 - 2020.02
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Introduced new opportunities for team building and communication, resulting in better team performance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Education
Master of Science - Business With Hospitality And Tourism Management
Northumbria University London
2023.05 - 2024.05
Diploma in - Applied Psychology and Counselling
London Business school of Social Sciences
2022.10 - 2023.04
Bachelor of Arts - Early Childhood Education
Lincoln University Malaysia
2020.06 - 2022.07
Diploma of Higher Education - Primary Teacher Training
American College of Higher Education Sri Lanka
2018.10 - 2020.06
Foundation in - Human Resources Management
National Institute of Business Management Sri Lank
2017.09 - 2017.11
Skills
- Reporting and documentation
- Operational support
- Conflict Resolution
- Creative lesson planning
- Counselling
- Strong collaborator
- Leadership skills
- Strategic Planning
Languages
English
Fluent
Sinhalese
Fluent
Tamil
Fluent
French
Beginner
References
References available upon request.
Timeline
Brand ambassador
ABM Aviation
2024.07 - Current
Master of Science - Business With Hospitality And Tourism Management
Northumbria University London
2023.05 - 2024.05
Online Lecturer
American College of Higher Education
2022.12 - 2024.04
Diploma in - Applied Psychology and Counselling
London Business school of Social Sciences
2022.10 - 2023.04
Manager
Wijenayake's Beach Haven Guesthouse
2022.01 - 2023.05
Teacher in a primary school
Thomas Gall School
2020.08 - 2022.09
Bachelor of Arts - Early Childhood Education
Lincoln University Malaysia
2020.06 - 2022.07
Diploma of Higher Education - Primary Teacher Training
American College of Higher Education Sri Lanka
2018.10 - 2020.06
Foundation in - Human Resources Management
National Institute of Business Management Sri Lank
2017.09 - 2017.11
Manager
Antic
2015.01 - 2020.02