Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Khalida Mohideen

Manchester,Greater Manchester

Summary


Experienced professional with a robust background in both education and tourism management. Possessing 4 years of dedicated teaching experience, demonstrating strong instructional and curriculum development skills, and a proven ability to foster a positive learning environment. Additionally, equipped with 6 years of extensive experience in tourism management, showcasing expertise in customer service, tour coordination, and operations management. Known for excellent communication, organizational, and leadership abilities, with a track record of successfully managing diverse teams and enhancing customer satisfaction. Highly adaptable and committed to continuous professional development and delivering exceptional service in both educational and tourism settings.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Brand ambassador

ABM Aviation
Manchester, Greater Manchester
07.2024 - Current
  • Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
  • Managed over 50 passengers per day.
  • Answered questions and offered advice on available products and services.
  • Acted as a role model to provide professional, positive brand representation.

Online Lecturer

American College of Higher Education
Galle, Sri Lanka
12.2022 - 04.2024
  • Designed exams, assessments and course content, including lecture material and writing assignments.
  • Engaged, motivated and inspired students to develop thirst for knowledge.
  • Collaborated with lecturers to enhance teaching procedures.
  • Monitored students' progress against educational targets, implementing positive interventions.

Manager

Wijenayake's Beach Haven Guesthouse
Galle, Fort, Sri Lanka
01.2022 - 05.2023
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Planned and managed resources and budget to support and deliver objectives.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.

Teacher in a primary school

Thomas Gall School
Galle, Sri Lanka
08.2020 - 09.2022
  • Encouraged students to work together to achieve goals.
  • Organised and took part in school events, outings and activities happening during weekends and evenings.
  • Created daily lesson plans targeted to current curriculum standards.
  • Prepared and presented informative reports to parents.

Manager

Antic
Galle, Fort , Sri Lanka
01.2015 - 02.2020
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Introduced new opportunities for team building and communication, resulting in better team performance.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.

Education

Master of Science - Business With Hospitality And Tourism Management

Northumbria University London
05.2023 - 05.2024

Diploma in - Applied Psychology and Counselling

London Business school of Social Sciences
10.2022 - 04.2023

Bachelor of Arts - Early Childhood Education

Lincoln University Malaysia
06.2020 - 07.2022

Diploma of Higher Education - Primary Teacher Training

American College of Higher Education Sri Lanka
10.2018 - 06.2020

Foundation in - Human Resources Management

National Institute of Business Management Sri Lank
09.2017 - 11.2017

Skills

  • Reporting and documentation
  • Operational support
  • Conflict Resolution
  • Creative lesson planning
  • Counselling
  • Strong collaborator
  • Leadership skills
  • Strategic Planning

Languages

English
Fluent
Sinhalese
Fluent
Tamil
Fluent
French
Beginner

References

References available upon request.

Timeline

Brand ambassador

ABM Aviation
07.2024 - Current

Master of Science - Business With Hospitality And Tourism Management

Northumbria University London
05.2023 - 05.2024

Online Lecturer

American College of Higher Education
12.2022 - 04.2024

Diploma in - Applied Psychology and Counselling

London Business school of Social Sciences
10.2022 - 04.2023

Manager

Wijenayake's Beach Haven Guesthouse
01.2022 - 05.2023

Teacher in a primary school

Thomas Gall School
08.2020 - 09.2022

Bachelor of Arts - Early Childhood Education

Lincoln University Malaysia
06.2020 - 07.2022

Diploma of Higher Education - Primary Teacher Training

American College of Higher Education Sri Lanka
10.2018 - 06.2020

Foundation in - Human Resources Management

National Institute of Business Management Sri Lank
09.2017 - 11.2017

Manager

Antic
01.2015 - 02.2020

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Khalida Mohideen