Khalid Zaman
West Midlands ,United Kingdom
Summary
Compassionate Senior Support Worker, skilled in creating supportive and safe environments for clients. Excel in crisis management and behavioural intervention, leading to improved client outcomes and heightened team performance. Known for fostering strong relationships with both clients and colleagues, resulting in cohesive and effective support network.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work history
HR administrator
Compassion For Care Ltd
West Midlands , Birmingham
2024.12 - Current
- Prepared relevant HR reports as required by senior management team.
- Managed complex staffing schedules, ensuring optimal workforce allocation.
- Streamlined HR processes by introducing efficient digital solutions.
- Assisted in the development of company policies to ensure legal compliance.
- Assisted in performance appraisal processes, supporting fair evaluations and promotions.
- Administered payroll duties for timely and accurate salary disbursement.
- Conducted confidential exit interviews to identify areas of improvement.
- Organised regular team building activities, promoting a positive work environment.
- Resolved conflicts amongst staff members to promote a harmonious workplace culture.
- Maintained privacy of sensitive information by adhering to data protection regulations diligently.
- Coordinated benefits administration for improved employee welfare.
- Executed recruitment drives for attracting top-tier talent into the organisation.
- Improved staff morale by implementing robust reward and recognition programmes.
- Maintained accurate personnel records with diligent attention to detail.
- Fostered diversity and inclusion within workplace through active participation in related initiatives.
- Facilitated open communication channels for employees, enhancing overall satisfaction.
- Provided support for employee onboarding and training procedures.
- Arranged training sessions for staff, contributing to professional development initiatives.
- Accurately processed leave of absence requests and monitored absence data to use as triggers for management intervention.
- Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
- Competently managed leaver process by performing exit interviews and producing references in line with company guidelines.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
Electrical Engineer
Dodd Group
Telford, Staffordshire
2017.02 - 2024.12
- Improved system efficiency with preventive maintenance tasks.
- Troubleshot faults to guarantee reliable and safe electricity supply.
- Participated in various training sessions to stay updated on industry changes and advancements.
- Tested electrical systems to ensure optimal performance.
- Followed blueprints accurately whilst installing or repairing equipment; ensured adherence to specified standards.
- Repaired complex electrical problems, enhancing overall functionality.
- Conducted regular inspections, maintaining high-quality control standards.
- Upheld highest level of professionalism when dealing clients, fostering strong business relationships.
- Ensured safety by adhering to standards and regulations in electrical installations.
- Performed wiring activities; improved the safety of the installations.
- Replaced defective components promptly, minimising system downtime.
- Assisted in designing electrical circuits, ensuring operational effectiveness.
- Facilitated smooth operations for successful project completion through routine maintenance of electrical systems.
- Installed new components for better system performance.
- Maintained detailed reports of each project handled; enhanced transparency and accountability amongst team members.
- Developed customised solutions for unique client requirements with the use of appropriate tools and equipment.
- Streamlined processes by using advanced diagnostic tools during troubleshooting tasks.
- Used sophisticated testing instruments for accuracy in diagnosis.
- Worked under strict deadlines to deliver top-notch results within set time frames.
- Collaborated with engineers on projects, providing technical input when needed.
- Tested wiring and other system parts to determine electrical flow and function.
- Selected and used wide range of electrical tools and equipment.
- Diagnosed equipment faults and completed minor repairs using manufacturer manuals.
- Worked safely at heights to minimise risk of personal injury.
- Led team to deliver efficient maintenance and installations.
- Trained apprentices and shared electrical maintenance best practices.
- Planned, prepared and installed wiring systems and associated equipment with meticulous attention to detail.
- Carried out planned preventative maintenance on all site equipment.
- Serviced electrical equipment in line with supervisory instructions and user manuals.
- Minimised plant breakdowns by performing maintenance on electrical equipment.
- Applied industrial engineering knowledge to review and repair systems.
- Achieved health, safety and quality standards in hazardous environment.
- Carefully followed product manuals, technical specifications and design drawings in engineering work.
- Built cabinets, switches and electro-mechanical assemblies.
- Followed up on manufacturing and field reports to resolve outstanding problems.
- Gathered parts supplies and tools in preparation for each workday or new job.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Produced detailed monthly and ad-hoc reports as required.
- Tested equipment and installations for compliance with electrical regulations.
- Approved electrical performance, function and safety of new installations.
- Approved selected materials to maintain safety compliance.
- Calibrated and maintained electrical equipment for optimised performance.
Senior Support Worker
Triumph Housing Ltd
West Midlands
2015.03 - 2017.02
- Actively listened to client concerns thus creating a comforting environment.
- Assured safety measures were met to prevent falls or accidents.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Assisted with mobility issues enabling easier movement around the home.
- Prepared nutritious meals that met special dietary needs of clients.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Supported daily living skills training which increased client self-sufficiency.
- Provided transportation for medical appointments, ensuring timely arrival.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Administered medication according to schedule, promoting optimal health outcomes.
- Participated in regular team meetings, enhancing quality of care provided.
- Provided companionship during outings contributing to an active social life for clients.
- Encouraged social integration by facilitating community involvement opportunities.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Assisted in maintaining a clean environment for improved client health.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Helped achieve patient independence through guided tasks and activities.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Administered medication with rigorous planning and recordkeeping.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Planned, prepared and served meals for [Number] clients, strictly following prescribed dietary orders.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Improved health outcomes by delivering consistent care in collaboration with nursing team.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
Electrical engineer
Lear Corporation
Coventry, West Midlands
2012.03 - 2015.03
- Assisted in the design and development of electrical systems, resulting in optimised performance.
- Optimised resource utilisation by implementing innovative engineering solutions.
- Streamlined operational processes to increase overall productivity.
- Performed troubleshooting tasks to identify and rectify faults swiftly.
- Collaborated with cross-functional teams to deliver shared objectives.
- Improved energy efficiency with installation of advanced control systems.
- Executed quality assurance measures, ensured adherence to industry standards.
- Executed high voltage switchgear installations, improved plant safety.
- Enhanced system reliability by conducting routine electrical inspections.
- Managed workforce training programmes, enhanced team competency levels.
- Maintained safety standards whilst performing complex electrical repairs.
- Managed operational budget with strict financial discipline.
- Led an engineering team through various project phases, ensured timely completion.
- Ensured compliance with health and safety regulations at all times.
- Supervised technicians and craftspeople during projects.
- Supervised technicians in installing and maintaining MV, LV, and HV systems, overseeing safety and operational efficiency.
- Diagnosed and rectified electrical faults, minimising downtime and optimising system performance.
- Kept and updated records on all electrical design changes.
- Implemented preventive maintenance schedules for electrical equipment.
- Developed methodologies for installing temporary and permanent electrical equipment in compliance with safety standards.
- Recommended improvements in electrical design processes, enhancing overall efficiency.
Support worker assistant
Compassion For Care Ltd
West Midlands
2007.01 - 2013.01
- Maintained confidentiality of sensitive information at all times for trust and privacy preservation.
- Provided emotional support during challenging periods enhancing mental well-being of service users.
- Prepared meals according to dietary needs, promoting healthy eating habits amongst clients.
- Collaborated closely with healthcare professionals to ensure comprehensive client support.
- Actively participated in team meetings to improve quality of services provided.
- Documented and reported changes in clients' conditions to superiors promptly for immediate action.
- Reduced isolation by providing companionship during leisure activities.
- Assisted clients with personal care for improved hygiene and well-being.
- Administered medication within legal guidelines, ensuring proper health management.
- Supported senior care staff in daily routines, improving client comfort.
- Encouraged independent living skills amongst clients, fostering self-reliance.
- Conducted risk assessments before every task ensuring safety at all times.
- Managed challenging behaviour with patience and understanding, maintaining harmony in the service environment.
- Accompanied individuals on community outings for social integration.
- Promoted physical activity among service users through regular exercise sessions.
- Fostered positive relationships with family members, building a supportive network around the client.
Education
GCSEs - Maths, English, Science, Additional Science, History, Religious Studies, Art, French
Waverley School
West Midlands, Birmingham 1999.09 - 2003.07
NVQ Level 3 - Electrical Engineering
South Birmingham College
West Midlands, Birmingham 2004.09 - 2006.07
Skills
- Matlab proficiency
- Safety regulations compliance
- Power distribution
- Electronic testing design
- Patience and persistence
- Adaptive to technological changes
- Leadership in technical projects
- Wiring diagrams creation
- Digital circuits
- Analog circuits
- Thermal management
- Digital signal processing
- Electrical system design
- Signals processing
- Electrical safety regulations knowledge
- Analogue signal processing
- Feasibility studies conducting
- Knowledge of electrical codes
- Circuit simulation
- Innovative designing
- Voltage regulation understanding
- Project Management
- High-value project management
- Project budgeting
- Eagle CAD software
- Performance optimisation
- Complex mechatronic systems design
- Test bench design accreditation
- Strong work ethics
- IT competency-microsoft office suite
- Dementia care expertise
- Understanding of safeguarding policies
- Clinical governance understanding
- Positive behavioural support
- Healthcare software proficiency
- Patience in difficult situations
- Risk assessment execution
- Administering psychometric tests
- learning disability knowledge
- Disability rights advocacy
- Sensitive problem identification
- Respecting confidentiality
- Critical incident stress debriefing
- Resilience and stamina
- Efficient time management
- Therapeutic techniques application
- Building trust relationships
- Strategic planning capabilities
- Psychosocial treatments
- Autism support experience
- Palliative care experience
- Dementia care training
- People-Centred approach
- Basic life support training
- Constructive feedback delivery
- Protecting vulnerable adults training
- Health and Safety Compliance
- Medication Administration
- Disability support
- Training and mentorship
- Client empowerment
- Self-advocacy modelling
- Behavioural observation
- Group leadership
- Safeguarding policy knowledge
- Sensory-based engagement strategies
- Efficient communicator
- HR project management
- Ability in giving feedback
- Talent assessment techniques
- Training and development coordination
- Job description development
- Leave of absence tracking
- Equality and diversity compliance
- Disciplinary procedures understanding
- Knowledge of employment law
- Benefits administration insight
- Fluency in employment law
- Payroll processing
- Health and Safety regulations
Affiliations
- Snooker
- Holidays
- Spending time with family and Friends
References
References available upon request.
Timeline
HR administrator
Compassion For Care Ltd
2024.12 - Current
Electrical Engineer
Dodd Group
2017.02 - 2024.12
Senior Support Worker
Triumph Housing Ltd
2015.03 - 2017.02
Electrical engineer
Lear Corporation
2012.03 - 2015.03
Support worker assistant
Compassion For Care Ltd
2007.01 - 2013.01
NVQ Level 3 - Electrical Engineering
South Birmingham College
2004.09 - 2006.07
GCSEs - Maths, English, Science, Additional Science, History, Religious Studies, Art, French
Waverley School
1999.09 - 2003.07