Khalid Salim

In this role as a customer Service Agent, I was responsible for ensuring customer satisfaction by providing timely, accurate, and helpful responses.

• Customer service skills
• To be thorough and pay attention to detail
• The ability to work well with others
• Sensitive and understanding
• Patience and the ability to remain calm in stressful situations
• The ability to accept criticism and work well under pressure
• Excellent verbal communication skills

• To provide a positive and friendly welcome to visitors at the football club
• To engage with visitors and assist with stock items
• Complete transactions in an effective and friendly manner
• Monitor stock levels and reorder if need be
• Ensure the excellent presentation in stock and items

• Prepare and complete orders for delivery or pickup
• Receive and process warehouse stock product
• Support the team during busy periods
• Recording any damaged or faulty goods
• Moving goods to the correct area in the warehouse
• Communicating with management about any issues

• Clean the shop to make it tidy and presentable
• Sorted and donated goods to families in need
• Worked as part of a team to support the charity

• Bringing all the spots equipment to the sessions
• Registered participants in the activities taking place
• Supported the P.E teacher during the session