Khalid Qarizada
40 Leinster Road Rathmines Dublin 6
Summary
A dedicated Operations Analyst with a strong foundation in optimizing operational workflows, policy compliance, and team coordination. Possesses outstanding communication and interpersonal skills, complemented by a strategic, results-driven approach to problem-solving. Known for effectively handling high-pressure environments, demonstrating patience and adaptability in client-facing roles, and providing leadership to peers through mentorship and process improvements. Ready to leverage strong analytical and interpersonal skills to lead teams, ensuring optimal workflow and maintaining high standards of service and quality.
Overview
6
6
years of professional experience
Work History
Community Operations Analyst
Covalen Solutions
03.2023 - Current
- Process and review accounts for policy compliance, identifying and addressing potential violations.
- Validate and investigate urgent inquiries within established guidelines.
- Analyze data to improve operational efficiency and enhance user experience.
- Enforce Terms of Use by monitoring efficiency and enhance user experience.
- Collaborate with cross-functional teams to optimize workflows and implement scalable solutions.
Translator
Word Perfect
07.2022 - 03.2023
- Read through original material and rewrite it in the target language, ensuring that the meaning of the source text is retained
- Liaise with clients to discuss any unclear points
- Translate written and verbal communications between English, Dari, Farsi and vice versa
- Provided interpretation and transcription services as needed by corporate clients
Translator
Lingua Translation Service
02.2021 - 03.2023
- Retrieve and translate articles from newspapers, magazines and the internet
- Conduct face-to-face and telephone interpretations when required
- Translate written and verbal communications between English, Dari, Farsi and vice versa
- Provided interpretation and transcription services as needed by corporate clients
Security officer
OCS One Complete Solution
07.2021 - 03.2023
- Maintain a security presence at client sites, ensuring a safe and enjoyable experience for customers and members of the public
- Assisted in monitoring the entire store through surveillance cameras and by patrolling the sales floor
- Liaised with the emergency services to ensure the resolution of issues and to maintain security and service
Customer Service Representatives
Tuk Asian Street Food
02.2020
- Delivered high quality customer service
- Assist in training new members of staff
- Developed a number of incentives for team members to achieve target
- Worked to ensure all individual and team targets were met
- Maintained a friendly manner and calm, positive demeanor when handling complaints
- Maintained a positive relationship with suppliers
Customer Assistant
Tesco PLC
06.2021 - 07.2021
- Operating the till and accurately handling cash and card payments
- Receiving deliveries, unpacking and re-shelving or storing stock
- Keeping the store and displays clean and tidy at all times
- Ensuring all Health & Safety procedures are effectively carried out
- Assisted customers with any queries including making product suggestions, locating items and providing information about in store offers and promotions
- Followed company guidelines on retail and security procedures
Sales Assistant
Euro Giant
07.2019 - 09.2019
- Processed sales, exchanges, and refunds daily
- Providing friendly and efficient customer service
- Excellent relationship with suppliers
- Attention to detail to display the products at their best and keep the shop floor clean and tidy
Solicitor's Assistant
I & C Law
11.2018 - 01.2019
- Handling a range of financial transactions daily
- Managing the office phone lines in a professional and friendly manner
- Developed and maintained relationships with clients and protected their confidentiality
- Organizing and archiving files and supporting documents
Education
Level 7 Certificate - Digital Marketing
05.2024
Certificate - Financial Markets
Yale
08.2023
Certificate - International Finance
Alison
07.2023
Certificate - Digital Marketing
Google Digital Garage
05.2023
Diploma - Entrepreneurship
ICE
03.2021
Level 6 Certificate - Business Management
LCFE
06.2018
Level 5 Certificate - Business Administration
LCFE
06.2017
Level 5 Certificate - Human Resources
LCFE
06.2016
Degree Foundation Program - Business Studies
LSC
05.2013
Leaving Certificate - Laghman
04.2011
Skills
Motivation and Team morale
Team Leadership & Development
Conflict resolution
Effective Communication & Feedback
Problem-solving
Adaptability & Continuous Learning
Reliability and timekeeping
Customer Service Excellence
Operational Process Improvement
Data Analysis & Problem Solving
Microsoft Office
Languages
Dari
Pashto
Urdu
Farsi
English
Hobbies and Interests
Competitive snooker, chess, global travel, current affairs
References
Referees available upon request.
Timeline
Community Operations Analyst
Covalen Solutions
03.2023 - Current
Translator
Word Perfect
07.2022 - 03.2023
Security officer
OCS One Complete Solution
07.2021 - 03.2023
Customer Assistant
Tesco PLC
06.2021 - 07.2021
Translator
Lingua Translation Service
02.2021 - 03.2023
Customer Service Representatives
Tuk Asian Street Food
02.2020
Sales Assistant
Euro Giant
07.2019 - 09.2019
Solicitor's Assistant
I & C Law
11.2018 - 01.2019
Certificate - Financial Markets
Yale
Certificate - International Finance
Alison
Certificate - Digital Marketing
Google Digital Garage
Diploma - Entrepreneurship
ICE
Level 6 Certificate - Business Management
LCFE
Level 5 Certificate - Business Administration
LCFE
Level 5 Certificate - Human Resources
LCFE
Leaving Certificate - Laghman
Level 7 Certificate - Digital Marketing
Degree Foundation Program - Business Studies
LSC
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