KHALID BIDANI
London
Summary
Experienced individual bringing enthusiasm in hospitality, dedication and exceptional work ethic. Well trained in customer service with excellent interpersonal communication skills and a focus on guest satisfaction when interacting with patrons. Highly versatile and adaptable to fast-paced, changing environments. keen to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions with friendliness and knowledgeable service.
Overview
13
13
years of professional experience
Work History
Head Waiter
Chiltern Firehouse, Marylebone
07.2021 - 12.2023
- Training and mentoring new waitstaff members, offering support and guidance to increase service efficiency.
- Led by example in delivering friendly, courteous service, enhancing overall customer care standards.
- Delivered positive first impressions and exceeded customer expectations through seamless front-of-house service.
- Met upselling goals by promoting additional menu items and increasing average transaction values.
- Maintained safe hygiene and food handling standards for full compliance.
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
Assistant Manager
Angus Steakhouse, Picadilly Circus
01.2017 - 06.2020
- Training new employees
- Routinely supported other areas of the restaurant as requested, including the Kitchen, Back of House, answering calls and covering other members of staff
- Overseeing front of house personnel to maintain adequate staffing
- Implemented business plans to promote profitable food and beverage sales
- Dealing with customer complaints effectively
- Supporting the restaurant team to ensure a smooth running operation
- Leading the team of around 8-9 floor staff
- Cash & till operation : daily end of day banking, cash management and reporting
Senior Host
Steak and Co, Leicester Square
04.2015 - 01.2017
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Accommodated special seating requests for guests to enhance satisfaction.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Assistant Manager
Pontis Italian Kitchen, Oxford Circus
04.2013 - 04.2015
- Created employee schedules to align coverage with forecasted demands.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Waiter
Pontis Italian Kitchen, Oxdord Circus
02.2011 - 04.2013
- Greeted new customers, answered initial questions and took drink orders.
- Checked in on customers frequently, ensuring guest satisfaction and acting on requests as required.
- Assisted in restaurant close-down, managing matters including stocktaking, clearing tables and cleaning floors.
- Promptly cleaned tables after customers left the restaurant, keeping establishment clean, organised and to company standards.
- Delivered basic items to guests as requested, including condiments, salt, pepper and bread.
- Reset tables with spotless service ware.
Bartender
Ministry Of Sound
08.2010 - 05.2011
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Processed cash, credit card and voucher payments.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Upheld high standard of cleanliness in all work areas area.
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow.
Education
Bachelor of Business Administration -
London School of Commerce
London, ENG2014
IELTS C1 -
University of Cambridge
City of London, LND2009
Skills
- Effective sales techniques
- Upbeat, outgoing and positive
- Highly responsible and reliable
- Food safety understanding
- Extensive hospitality background
- Point of Sale (POS) system operation
- Team management
- Health and safety compliance
Languages
Arabic
Native language
English
Proficient
C2
French
Proficient
C2
Timeline
Head Waiter
Chiltern Firehouse, Marylebone
07.2021 - 12.2023
Assistant Manager
Angus Steakhouse, Picadilly Circus
01.2017 - 06.2020
Senior Host
Steak and Co, Leicester Square
04.2015 - 01.2017
Assistant Manager
Pontis Italian Kitchen, Oxford Circus
04.2013 - 04.2015
Waiter
Pontis Italian Kitchen, Oxdord Circus
02.2011 - 04.2013
Bartender
Ministry Of Sound
08.2010 - 05.2011
Bachelor of Business Administration -
London School of Commerce
IELTS C1 -
University of Cambridge
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