Khalid Ahmed
Leicester
Summary
Technically minded professional pursuing an IT Helpdesk / IT Support / IT Analyst role. Experienced in troubleshooting user issues, supporting internal systems, and maintaining operational data. Strong analytical thinker with excellent problem-solving and communication skills. Quickly adapts to new systems and delivers customer-focused technical support.
Overview
3
3
years of professional experience
Work history
Energy Customer Service / IT & Operations Support Analyst
Yu Energy
2025.01 - 2026.03
- Started as Energy Customer Service Advisor, handling billing and account enquiries.
- Promoted to IT & Operations Support Analyst, providing first-line technical support to colleagues.
- Maintain spreadsheets and operational reports for accurate business tracking.
- Identify and resolve data inconsistencies, supporting stakeholder reporting.
- Assist with onboarding of new employees and maintain IT process documentation.
IT Support & Systems Analyst
GXO Logistics
2024.01 - 2025.01
- Delivered IT support, including hardware troubleshooting, software support, and remote assistance.
- Managed tickets using ServiceNow and remote support tools.
- Assisted teams with system navigation, data management, and technical problem-solving.
- Maintained IT incident records and operational reports.
Customer Service Advisor
Rec4CS
2023.02 - 2024.03
- Resolved customer enquiries using CRM and support systems.
- Assisted colleagues with system navigation and process questions.
- Maintained accurate records across internal systems and databases.
- Consistently exceeded customer service targets.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
Education
Industrial Engineering (Part Completed) -
Aydin International University
Istanbul, TurkeyNVQ Level 3 - Electrical Engineering
Leicester College
Leicester, United KingdomGCSEs (7 A–C including Maths, English & ICT) - Secondary School
Leicester Community Academy
Leicester, United KingdomSkills
- IT Troubleshooting
- First-Line User Support
- Windows OS
- System & Software Issue Diagnosis
- Stakeholder Communication
- Hardware & Software Support
- Remote Support Tools
- ServiceNow
- Customer Service
References
References available upon request
Interests
Football (county level), technology, learning digital tools, expanding IT knowledge
Accomplishments
- Achieved the highest team performance bonus through consistent results.
- Passed probation three months early in recognition of contribution.
- Recognised for organisation, analytical, and problem-solving skills.
Timeline
Energy Customer Service / IT & Operations Support Analyst
Yu Energy
2025.01 - 2026.03
IT Support & Systems Analyst
GXO Logistics
2024.01 - 2025.01
Customer Service Advisor
Rec4CS
2023.02 - 2024.03
NVQ Level 3 - Electrical Engineering
Leicester College
Industrial Engineering (Part Completed) -
Aydin International University
GCSEs (7 A–C including Maths, English & ICT) - Secondary School
Leicester Community Academy