Khalid Abdirizak
Milton Keynes,Buckinghamshire
Summary
A hardworking and enthusiastic individual wanting to start an IT apprenticeship with Leap IT in Birmingham. Technology and problem solving are things I've always been drawn to and supporting people comes naturally to me as it improved while working at TSYS, both of which feel very much in line with what Leap IT are about. Studying Computer Science at A-Level has sharpened my logical thinking and deepened my passion for IT but honestly a lot of that curiosity was already there. I'm really eager to take that into the real world through hands-on experience in IT support, networking and troubleshooting, all while working towards a recognised qualification.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work history
Customer Service Representative
TSYS
Milton Keynes, Buckinghamshire
2025.11 - 2026.03
- Communicate with colleagues and customers professionally.
- Solve customer queries regarding credit cards.
- Apply problem-solving and organisation to complete responsibilities.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed 20+ daily calls, listening to customer queries.
Warehouse operative
JoyBuy
Milton Keynes, Buckinghamshire
2025.08 - 2025.08
- Managed disposal of waste materials, maintained clean working environment.
- Collaborated on stock checking routines, provided accurate inventory updates.
- Sorted materials into appropriate areas for easy access and organisation.
- Adhered to health and safety regulations to maintain safe working environments.
Education
GCSEs -
Oakgrove School
Milton Keynes 2018.09 - 2023.06
A-Levels -
Shenley Brook End School
Milton Keynes 2023.09 - 2025.06
Skills
Skills
- Multilingual
- Empathy understanding
- Telephone manners
- Familiar with Microsoft Office applications (Word, Excel, PowerPoint)
- Logical problem-solving approach
- Willingness to learn new technical tools and platforms
- Excellent communication both verbal and written
- Strong customer support mindset
- Teamwork and collaboration
- Time management and organisation
- Attention to detail and accuracy
- Confident individual
- Level-headed in stressful situations
Interests
- Playing Chess
- Cooking/Baking
- Learning Arabic
- Playing football/basketball
- Going to the gym
References
References available upon request.
Timeline
Customer Service Representative
TSYS
2025.11 - 2026.03
Warehouse operative
JoyBuy
2025.08 - 2025.08
A-Levels -
Shenley Brook End School
2023.09 - 2025.06
GCSEs -
Oakgrove School
2018.09 - 2023.06