Khaled Mahmoud Soliman Salem

Sharm Elshikh

Summary

I am passionate about building a career in hospitality, I bring a unique blend of business knowledge, service experience, and cultural fluency. With a degree in Commerce and a background in restaurant management and scuba diving instruction, I have honed customer service, operations, and guest satisfaction expertise. As a Diving Instructor for _________ years, I’ve worked with international clients, fostering meaningful connections and delivering personalised service in Arabic, Italian, and Russian. My adaptability, problem-solving skills, and keen attention to detail ensure exceptional guest experiences. Motivated to learn and contribute, I thrive in fast-paced environments and excel at anticipating guest needs. Eager for a new challenge, I look forward to applying my skills in a hotel setting and supporting your mission of outstanding service.

Overview

years of professional experience

Work History

Salesman

Amphoras Hotel

Provided sales and customer service support in a hospitality environment.

Cashier

Sharm el-Sheikh Hypermarket

Managed transactions, customer interactions, and cash handling responsibilities.

Diving Instructor & Snorkel Guide (Freelancer)

Various Dive Companies

01.2020 - Current

Handle legal paperwork, organise bookings, and supervise diving students before, during, and after dives.
Companies include: Cinderella Eldawley – 5 Star Diving Centre, Pyramids Diving Centre, Aquarius Diving Centre, Sinai Diving Centre, Dr Diver Diving Centre

Professional football player

Egypt

01.2009 - 01.2018

Technical Ability – Skilled in ball control, passing, shooting, and tactical execution.
Physical Endurance – Maintained peak fitness, agility, and stamina for high-performance competition.
Strategic Awareness – Strong understanding of game tactics, positioning, and decision-making under pressure.
Teamwork & Leadership – Experienced in collaborating with teammates, motivating players, and leading on the field.
Adaptability & Discipline – Committed to continuous improvement, training, and adjusting to various playing styles.
Communication Skills – Effective in mentoring young players and coordinating with coaches and teammates.

Education

Bachelor's Degree - Commerce, Business

Administration Department

Skills

Key Skills & Experience from Football and Diving
Customer Service & Guest Experience
Engaged with diverse individuals, ensuring positive interactions
Created a welcoming and supportive environment for guests
Maintained professionalism and delivered excellent service in high-pressure situations
Leadership & Teamwork
Led and motivated teams, fostering collaboration with guests and colleagues
Skilled in conflict resolution and managing personalities with honesty and respect
Problem-Solving & Adaptability
Quick decision-making in dynamic environments to ensure guest safety and comfort
Anticipate guests' needs and requests to make their experience more memorable
Adapted strategies to meet varying guest needs and personalities
Resourceful in handling unexpected situations to maintain seamless operations
Communication & Multilingual Skills
Strong verbal and non-verbal communication, ideal for guest engagement and team coordination
Experienced in speaking to large groups and individuals in English, Arabic, Italian and Russian
Multilingual, enhancing international guest experience and hotel reputation
Time Management & Organisation
Expertise in scheduling, planning, and prioritisation to meet deadlines
Skilled in logistics and event coordination, including planning boat trips for large groups
Detail-oriented approach ensuring efficiency and smooth guest experiences
Physical & Mental Resilience
Thrives in fast-paced, high-pressure environments while remaining guest-focused
High energy levels and stamina to handle demanding tasks
Strong mental discipline to deliver excellent service under pressure

Timeline