Khaled Khoja
Manchester,England
Summary
Experienced retail professional with a strong understanding of retail operations and store policies. Demonstrates exceptional skills in customer service, cash management, and payment processing. Adept at maintaining product displays, ensuring till accuracy, and managing item pricing techniques. Technology-literate with a proven ability to handle customer relations with patience and composure. Committed to accepting responsibility and delivering high-quality service in all aspects of retail management.
Overview
8
8
years of professional experience
Work History
Till operator
Top 1 Bargain Limited
Manchester, England
03.2023 - 04.2024
- Maintained clean and orderly till area to enhance customer experience.
- Ensured customer satisfaction by handling their transactions efficiently.
- Handled cash, debit and credit card payments for smooth transactions.
- Managed till operations effectively during peak hours for seamless service.
- Processed refunds and returns with understanding and empathy to maintain customer loyalty.
- Verified age for restricted product sales, maintaining compliance with legal standards.
- Helped restock shelves when not on till duties, maximising productivity.
Customer service cashier
Khowaja Zada Exchange Co.
Mazar-e-Sharif, Afghanistan
02.2016 - 10.2022
- Ensured customer satisfaction by providing efficient and friendly service.
- Handled cash transactions for both purchases and returns.
- Enhanced customer experience with a positive attitude and patience.
- Maintained clean work area to ensure safety and organisation.
- Assisted customers with queries, improving overall store reputation.
- Operated cash register to facilitate smooth transactions.
- Balanced till at the end of each shift, ensuring accuracy in financial reporting.
Education
Level 2 - English ESOL
The Manchester College - Harpurhey Campus
Manchester 09.2024 -
Skills
- Patience and composure
- Understanding of retail operations
- Knowledge of store policies
- Product display maintenance
- Technology-Literate
- Item pricing techniques
- Responsibility acceptance
- Payment Processing
- Cash management
- Till accuracy
- Customer Service
- Customer relations
Languages
English
Fluent
Hindi
Advanced
Turkish
Fluent
Urdu
Fluent
Persian
Native
Timeline
Level 2 - English ESOL
The Manchester College - Harpurhey Campus
09.2024 -
Till operator
Top 1 Bargain Limited
03.2023 - 04.2024
Customer service cashier
Khowaja Zada Exchange Co.
02.2016 - 10.2022
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