Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Khady Ilboudo

London,England

Summary

Friendly and approachable, with excellent communication and interpersonal skills, able to create welcoming environment for guests and manage multiple tasks seamlessly. Background in customer service, adept in problem-solving and time management.

Overview

10
10
years of professional experience
2024
2024
years of post-secondary education

Work history

Head Hostess

Maison Estelle
London
10.2022 - Current
  • Ensured exceptional guest experiences by maintaining a welcoming and professional atmosphere tailored to the exclusive needs of members.
  • Supervised and trained a team of hosts and hostesses to deliver top-tier service, ensuring adherence to club standards and protocols.
  • Addressed and resolved member inquiries, concerns, or complaints promptly and diplomatically.
  • Acted as a point of contact between members and management, communicating feedback to improve services.

Luxury Brand Consultant

Freelance
London
01.2022 - 09.2023
  • Optimised brand storytelling, supporting development of high-quality marketing content.
  • Developed and executed sales promotions, increasing revenue through targeted campaigns.
  • Reviewed, edited and approved marketing assets, maintaining communication quality levels.
  • Obtained feedback from customers to improve service experience.
  • Developed aesthetic mailing campaigns using Klaviyo and Mailchimp
  • Aid in development of cosmetics product from formulation brief, packaging selection and EU regulation compliance.
  • Curated over 15 brands and products selection for e-commerce and in-store.

Area Manager

Biologique Recherche
London
06.2021 - 09.2022
  • Setting sales, turnover or profit targets
  • Overlooking 3 counters in prestigious department stores generating £1m turnover in 2021
  • Motivating staff to meet their targets and helping them to achieve their goals
  • Hiring 7 new staff and overseeing promotions within their area
  • Providing training opportunities or development programmes for their staff
  • Mediating disputes between employees
  • Identifying areas for development and improvement within their area
  • Implementing action plans that lead to change or improvement
  • Ensuring quality consistency across the region
  • Communicating with clients on a regular basis
  • Ensuring quality control of products and customer service across their area

Floor manager

Harrods
London
09.2019 - 06.2020
  • Monitoring team KPIs, weekly, monthly and yearly
  • Organising training sessions for the team
  • Created a partnership with two brands within Harrods
  • Weekly communication with the buying team
  • Built reliable teams for each shift through strategic rostering processes.
  • Delegated tasks according to team members' strengths to guarantee maximum sales opportunities.
  • Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar industry reputation.
  • Managed teams of 10+ employees, providing ongoing training and guidance to maximise potential.

Assistant Store Manager

Devialet
London
06.2017 - 09.2019
  • Reporting daily, weekly and monthly of the store turnover £251k in 2018
  • Monitoring store KPIs, daily, weekly, monthly
  • Recruitment and training 10+ new comers
  • 5 Partnerships with local businesses and retailers activated
  • Event organisation: coordinating unique store specific events and promotions to influence performance: in-store, pop up, 5 events
  • Admin responsibilities (rotas, stock maintenance, …)
  • Demonstrated company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others.
  • Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
  • Addressed and corrected sales staff communication issues in tactful and effective manner.

Concession manager intern

Hugo Boss - Printemps
Paris
10.2015 - 04.2016
  • Monitoring store KPIs
  • Admin responsibilities
  • Leveraged strong working knowledge of products and systems within high-end fashion retail industry.
  • Rotas and customer appointments
  • Taking measurements and alteration of suits
  • Providing an accurate and personalised service to customers
  • 100% of results at Hugo Boss' mystery shopper experience
  • Building a relationship with department store managers

Education

Bachelor of Science - International Business Management

Anglia Ruskin University
Cambridge
01/2021 - 09.2023

Diploma of personal care science - Cosmetic chemistry

Institute of personal care science
Sydney
12.2019

BTS - Management

Institut de Stratégie et de Management International
France
2015

Skills

  • Mentoring and coaching
  • Sales strategies
  • Operations coordination
  • Product knowledge
  • Employee management
  • Customer service
  • Staff development
  • Key Performance Indicator monitoring
  • Talent review
  • Luxury brand representation
  • Brand promotion
  • Luxury experience management
  • Brand copywriting

Languages

French
Native
English
Fluent
Spanish
Elementary
Korean
Beginner

References

References available upon request.

Timeline

Head Hostess

Maison Estelle
10.2022 - Current

Luxury Brand Consultant

Freelance
01.2022 - 09.2023

Area Manager

Biologique Recherche
06.2021 - 09.2022

Floor manager

Harrods
09.2019 - 06.2020

Assistant Store Manager

Devialet
06.2017 - 09.2019

Concession manager intern

Hugo Boss - Printemps
10.2015 - 04.2016

Bachelor of Science - International Business Management

Anglia Ruskin University
01/2021 - 09.2023

Diploma of personal care science - Cosmetic chemistry

Institute of personal care science

BTS - Management

Institut de Stratégie et de Management International

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Khady Ilboudo