KHADIJAT OLAJUMOKE MUHAMMED
Stockport
Summary
Versatile professional with expertise in Customer Care, Social Media Management, and Education. Focused on delivering exceptional service through personalized assistance and effective communication. A skilled communicator and active listener, dedicated to driving excellence in all professional endeavors and ensuring optimal outcomes for clients and stakeholders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Agent
ABM Aviation
Manchester, Greater Manchester
01.2024 - Current
- Company Overview: Manchester Airport, Greater Manchester
- Collecting arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage
- Greeting passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures
- Ensuring wheelchairs are replenished and well distributed throughout the terminals and storage points
- Recording progress of the passenger using the Personal Digital Assistant issued
- Providing manual lifting assistance as required
- Providing legendary service to all passengers
- Manchester Airport, Greater Manchester
Social Media Manager
47vibez Media
Lagos, Nigeria
09.2020 - 08.2023
- Company Overview: Lagos, Nigeria
- Managed and Oversaw Social Media Content
- Developed, curated, and ensured consistent publication of engaging content across all social media platforms, in alignment with brand voice and audience preferences
- Collaborated with Copywriters and Designers
- Worked closely with the creative team to produce visually appealing and informative content, ensuring clarity, cohesion, and engagement in each post
- Cross-Functional Collaboration
- Partnered with marketing, sales, and product development teams to integrate social media efforts with overall business objectives, supporting promotional campaigns and product launches
- Provided Constructive Feedback
- Offered feedback and direction to creative teams, ensuring continuous improvement and alignment with social media goals and brand standards
- Lagos, Nigeria
Teacher
Community Secondary School/NYSC
Umuokpo-Awka, Anambra State
03.2019 - 09.2020
- Company Overview: Umuokpo-Awka, Anambra State, Nigeria
- Set up lesson materials, bulletin board displays and demonstrations
- Always preserved the confidentiality of student records and information
- Provided reading instruction to special needs students
- Adapted teaching methods and materials to meet students' varying needs and interests
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives
- Boosted student success by maximizing individual learning, balancing group and individual instruction models to accommodate different academic levels
- Umuokpo-Awka, Anambra State, Nigeria
Education
Bachelor of Science - Linguistic
Kwara State University
06.2018
Skills
- Communication Skills
- Customer Service
- Excellence Teamwork and Collaboration
- Content Strategy and Management
- Analytical and Monitoring Skills
- Time Management
- Use of Microsoft Office
References
Will be provided on request
Certification
- Human Resources Management, Institute of Arts and Management Professionals
- Basic Care Training on Care Support, Florence Academy, United Kingdom
- General security awareness training (GSAT), Redline Assured Security
Personal Information
Nationality: Nigerian
Timeline
Customer Care Agent
ABM Aviation
01.2024 - Current
Social Media Manager
47vibez Media
09.2020 - 08.2023
Teacher
Community Secondary School/NYSC
03.2019 - 09.2020
Bachelor of Science - Linguistic
Kwara State University