Summary
Overview
Work History
Education
Skills
References
Certification
Personal Information
Timeline
Generic

KHADIJAT OLAJUMOKE MUHAMMED

Stockport

Summary

Versatile professional with expertise in Customer Care, Social Media Management, and Education. Focused on delivering exceptional service through personalized assistance and effective communication. A skilled communicator and active listener, dedicated to driving excellence in all professional endeavors and ensuring optimal outcomes for clients and stakeholders.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Agent

ABM Aviation
01.2024 - Current
  • Company Overview: Manchester Airport, Greater Manchester
  • Collecting arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage
  • Greeting passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures
  • Ensuring wheelchairs are replenished and well distributed throughout the terminals and storage points
  • Recording progress of the passenger using the Personal Digital Assistant issued
  • Providing manual lifting assistance as required
  • Providing legendary service to all passengers
  • Manchester Airport, Greater Manchester

Social Media Manager

47vibez Media
09.2020 - 08.2023
  • Company Overview: Lagos, Nigeria
  • Managed and Oversaw Social Media Content
  • Developed, curated, and ensured consistent publication of engaging content across all social media platforms, in alignment with brand voice and audience preferences
  • Collaborated with Copywriters and Designers
  • Worked closely with the creative team to produce visually appealing and informative content, ensuring clarity, cohesion, and engagement in each post
  • Cross-Functional Collaboration
  • Partnered with marketing, sales, and product development teams to integrate social media efforts with overall business objectives, supporting promotional campaigns and product launches
  • Provided Constructive Feedback
  • Offered feedback and direction to creative teams, ensuring continuous improvement and alignment with social media goals and brand standards
  • Lagos, Nigeria

Teacher

Community Secondary School/NYSC
03.2019 - 09.2020
  • Company Overview: Umuokpo-Awka, Anambra State, Nigeria
  • Set up lesson materials, bulletin board displays and demonstrations
  • Always preserved the confidentiality of student records and information
  • Provided reading instruction to special needs students
  • Adapted teaching methods and materials to meet students' varying needs and interests
  • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives
  • Boosted student success by maximizing individual learning, balancing group and individual instruction models to accommodate different academic levels
  • Umuokpo-Awka, Anambra State, Nigeria

Education

Bachelor of Science - Linguistic

Kwara State University
06.2018

Skills

  • Communication Skills
  • Customer Service
  • Excellence Teamwork and Collaboration
  • Content Strategy and Management
  • Analytical and Monitoring Skills
  • Time Management
  • Use of Microsoft Office

References

Will be provided on request

Certification

  • Human Resources Management, Institute of Arts and Management Professionals
  • Basic Care Training on Care Support, Florence Academy, United Kingdom
  • General security awareness training (GSAT), Redline Assured Security

Personal Information

Nationality: Nigerian

Timeline

Customer Care Agent

ABM Aviation
01.2024 - Current

Social Media Manager

47vibez Media
09.2020 - 08.2023

Teacher

Community Secondary School/NYSC
03.2019 - 09.2020

Bachelor of Science - Linguistic

Kwara State University

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KHADIJAT OLAJUMOKE MUHAMMED