Khadijah Sanusi

• Serve as primary contact for staff, students, and visitors, addressing 70% of enquiries on first interaction.
• Rapidly triage student queries through face-to-face and email channels using FAQ guides.
• Support open days and interviews, coordinating visits for overseas partnership students.
• Receive, log, and securely store incoming mail and parcels, and timestamped coursework submissions.
• Manage in-building printers, order supplies, resolve technical issues, and set up AV equipment.
• Coordinate bookings for small meeting rooms, arrange catering, and prepare marketing materials.
• Monitor school merchandise levels, collaborate with marketing on online availability, and fulfil orders.
• Report health and safety or security concerns to relevant teams and participate in building improvement meetings.

Undertook various roles intermittently within the Student Administration Department at the University of Salford during this period.

Student Record Assistant

Key Responsibilities:

• Ensured delivery of outstanding support to students by promptly responding to high volumes of enquiries via email and phone, ensuring satisfaction and accuracy during critical periods such as graduation.
• Successfully managed dispatch of over 3,000 certificates and transcripts during summer graduation and approximately two bulk dispatches of over 4,000, building up to winter graduation while meeting tight deadlines and maintaining accuracy under pressure.
• I utilise expertise in Argos for in-house certificate/transcript production and BiQuery for urgent document requests received before bulk production month, as well as advanced Microsoft Excel skills to streamline processes, demonstrating creativity and innovation in solving logistical challenges.
• Adapted to dynamic workflow through flexibility and multitasking ability by seamlessly transitioning between diverse duties and balancing independent tasks with collaborative efforts to meet organisational goals.
• Actively supported graduation preparations at University House, working effectively with cross-functional teams to ensure flawless execution of large-scale events.
• Adapted to dynamic workflow through flexibility and multitasking ability by seamlessly transitioning between diverse duties and balancing independent tasks with collaborative efforts to meet organisational goals.
• Successfully prioritised and managed multiple responsibilities during peak periods, maintaining accuracy and efficiency while meeting critical deadlines.
• Leveraged experience within student administration department to navigate unique demands of higher education environment, contributing significantly to student success and institutional objectives.

Registration Team Assistant

Student Registration Management & Assistance

• Assisted in online and manual registration processes of over 7,000 students, ensuring smooth and efficient enrolment for new and returning students.
• Provided clear guidance on registration steps, documentation requirements, and deadlines, facilitating successful student enrolment.
• Assisted students through late registration process, working with multiple departments to ensure they could enrol in courses despite missed deadlines.

Problem Resolution & System Maintenance:

• Addressed and resolved registration-related issues, including portal access problems, data discrepancies, and technical glitches, ensuring students encountered minimal disruption.
• Assisted in resolution of duplicate student ID issues, thereby maintaining integrity of registration system and ensuring students could access necessary university services.
• Delivered timely solutions during peak registration periods, troubleshooting, and resolving issues effectively under pressure.

Customer Service & Cross-Department Collaboration:

• Provided exceptional customer service by responding promptly to student enquiries, concerns, and registration-related challenges, ensuring clarity and support.
• Effectively communicated with students from various backgrounds, ensuring full understanding and confidence in completing the registration process.
• Worked collaboratively with various departments (IT, academic, and administrative) to streamline registration procedures, develop innovative solutions, and improve overall student experience during peak periods.

International Check-In Assistant

Key Responsibilities

• Collaborated closely with colleagues, faculty, and university staff to address and resolve challenges, fostering supportive and team-oriented work environment that enhanced institution's reputation for international student services.
• Utilised systems like Validate and Banner for data entry, demonstrating high level of adaptability and tech-savviness in handling administrative tasks, ensuring accuracy and efficiency in student records.
• Supervised check-in process by meticulously verifying documentation and ensuring strict adherence to university regulations, helping maintain compliance with institutional and immigration policies.
• Effectively communicated complex registration procedures to culturally diverse student body, ensuring clear understanding and ease of navigation through check-in and registration process.
• Collaborated closely with colleagues, faculty, and university staff to address and resolve challenges, fostering supportive and team-oriented work environment that enhanced university's reputation for international student services.
• Successfully worked under tight deadlines during peak periods, managing multiple tasks and competing priorities while ensuring high level of customer service and support for international students.
• Developed strong understanding of registration process within higher education environment, leveraging this knowledge to streamline processes and improve overall student experience.
• Demonstrated excellent customer service skills by assisting as many as 160 students during peak registration period through complex processes and addressing concerns promptly, contributing to overall satisfaction and successful registration outcomes.
• Showcased experience in supervisory responsibility by overseeing and guiding students awaiting check-in by ensuring strict compliance with number tag system.
• Worked collaboratively to develop innovative and creative solutions to challenges faced by students during check-in process, improving efficiency and student satisfaction.
• Effectively worked both independently and as part of a team, demonstrating the ability to operate across boundaries and communicate effectively with diverse stakeholders in higher education setting.

Key Responsibilities

• Performed comprehensive data collection and entry while ensuring rigorous quality control checks to identify and resolve issues promptly, and maintained detailed records of internal procedures, facilitating easy access to information for stakeholders and non-technical team members.
• Implemented data preprocessing techniques using R Studio to support data validation and cleansing, ensuring high data quality for analysis.
• Conducted in-depth data analysis using SQL and Python to extract actionable insights from large datasets.
• Developed interactive dashboards and visualisations with Microsoft Power BI to support data-driven decision-making.
• Developed and maintained database systems using SQL, ensuring the accuracy, completeness, and integrity of data.
• Prepared reports and presentations to communicate findings effectively to non-technical audiences, facilitating informed decision-making.
• Demonstrated strong customer service by ensuring data accessibility and usability for both technical and non-technical stakeholders, addressing their needs, and resolving issues promptly.
• Proven ability to work independently while also collaborating successfully with cross-functional teams to deliver innovative and creative data solutions.
• Successfully managed tight deadlines and multiple priorities, consistently delivering high-quality work within specified timeframes.
  

Key Responsibilities

• Facilitated the transition to an online learning platform during the COVID-19 pandemic, overseeing the integration and use of Moodle to ensure seamless access for hundreds of students and staff.
• Managed analytics on student engagement, activity, and performance through Moodle, providing valuable insights to support academic progress.
• Utilised Excel pivot tables to compile and analyse key student data, generating detailed reports for academic and administrative stakeholders, and created data visualisations and presentation reports using Excel and PowerPoint to effectively communicate findings and support data-driven decision-making.
• Coordinated and supervised internal and external examinations, managing the entire process from registration to administration; led invigilation teams, ensuring adherence to examination protocols and policies while working closely with faculty and administrative staff to ensure a smooth experience for both students and staff.
• Collaborated with colleagues to develop solutions for academic administration, particularly during the transition to remote learning. Committed to delivering excellent customer service by addressing the needs of students and staff, ensuring a seamless and positive online learning experience.
• Successfully managed multiple responsibilities under tight deadlines, especially during examination periods, ensuring tasks were completed efficiently and on time. Adapted to changing priorities and demonstrated flexibility in a dynamic educational environment.