Khadija Messaoudene
London,United Kingdom
Summary
Organized and proactive professional with over four years of experience in fast-paced client-facing roles across travel, automotive, property, and retail sectors. Expertise in administration, customer support, CRM systems, and coordinating daily business operations. Recognized for strong communication skills, attention to detail, and the ability to manage multiple tasks while delivering excellent service. Fluent in English, Italian, and Polish, with a proven track record of building positive relationships with clients and colleagues.
Overview
7
7
years of professional experience
Work history
Sales Partner
Open Network Exchange
Uxbridge, Hillingdon
2025.09 - Current
- Assisted in managing inbound enquiries concerning cruise holidays.
- Managed over 20 calls per day
- Utilised CRM systems for effective management of customer accounts.
- Responded to guest enquiries via email and ensured follow-up on bookings.
- Upsold additional packages to enhance customer experience.
- Completed duties to deliver on targets with accuracy and efficiency.
Car sales executive
Big Motoring World Group
Wimbledon , Merton
2025.02 - 2025.09
- Supported customers in identifying appropriate vehicles according to needs.
- Oversaw sales process from initial enquiry to final delivery.
- Organised necessary documentation and finance alternatives.
- Provided exceptional customer service throughout purchasing journey.
- Facilitated smooth vehicle handovers to ensure complete customer satisfaction.
- Over 90% customer satisfaction.
Sales and Lettings agent
Lawson & Daughters
Fulham, Hammersmith and Fulham
2023.11 - 2025.02
- Assisted with property enquiries for sales and lettings.
- Scheduled property viewings and supported attendance.
- Coordinated documentation and aided office administration.
- Facilitated communication between property management and tenants.
- Negotiated tenancy agreements with optimal results for both landlords and tenants.
- Handled rent collections efficiently, reduced late payment incidences.
- Top 2 performer in the company.
Rental sales agent
Sixt Car Rental
Battersea, Wandsworth
2022.08 - 2023.11
- Assisted customers with vehicle rentals and booking enquiries.
- Supported management of reservations and customer accounts using internal systems.
- Delivered excellent customer service in a busy environment.
- Conducted regular vehicle inspections for optimal safety standards.
- Boosted revenue with upselling strategies on insurance policies and additional equipment.
Customer service manager
Ladbrokes Coral Group
Colliers Wood, Merton
2018.10 - 2022.08
- Assisted in daily shop operations and provided support to team members.
- Addressed customer enquiries and resolved complaints efficiently.
- Maintained compliance with company procedures and standards diligently.
- Handled cash and managed tills effectively.
Education
Diploma of Higher Education - Health and social care
South Thames College
City of london 09/2016 - 07/2018
GCSEs - Maths, English, Italian
Burntwood Academy
Tooting, Wandsworth 09/2011 - 07/2016
Skills
Administrative Support
Customer Relationship Management (CRM)
Email & Client Communication
Appointment Scheduling & Coordination
File Management & Documentation
Microsoft Office (Word, Outlook, Excel)
Problem Solving & Organisation
Team Collaboration Professional Experience
- Multilingual (Italian, English, Polish)
Languages
English
Native
Italian
Native
Polish
Fluent
Affiliations
- Travel enthusiast who has visited 20 countries and enjoys learning about different cultures. Committed to regular gym training and reading for both learning and relaxation.
References
References available upon request.
Timeline
Sales Partner
Open Network Exchange
2025.09 - Current
Car sales executive
Big Motoring World Group
2025.02 - 2025.09
Sales and Lettings agent
Lawson & Daughters
2023.11 - 2025.02
Rental sales agent
Sixt Car Rental
2022.08 - 2023.11
Customer service manager
Ladbrokes Coral Group
2018.10 - 2022.08
Diploma of Higher Education - Health and social care
South Thames College
09/2016 - 07/2018
GCSEs - Maths, English, Italian
Burntwood Academy
09/2011 - 07/2016