Khadija Malin

I can process cash, credit and debit payments and refunds/exchanges accurately and efficiently also, regularly cleaning work areas ensuring it's in line with company standards. Trained new cashiers on POS systems and operations of faulties and Backstock's. I provide replenishment on the shopfloor to increase sales in store. I have opened and closed store efficiently and handled customer customers concerns and provided good customer satisfaction.

During the end of the pandemic, I was a Tier 3 advisor with Test and Trace. I processed many calls with customers providing a survey which helped the government track down where they contracted the virus. I managed high-volume customer enquiries across various channel, delivering helpful but timely and professional service.

In the midst of the pandemic, I was a Test and Trace advisor for NHS providing excellent service to those who have been affected by Covid-19. This included registering, booking and reporting covid test to the government and providing information about isolation and government guidelines.