Khadija Afzal
London
Summary
A highly motivated and enthusiastic individual with 6+ years of extensive experience in the retail industry. Consistently successful in managing all aspects of operations, stock inventory, visual merchandise and training and development. Strong commercial awareness in order to identify opportunities and implement new ideas that will improve the business. Proactive and results-driven team player always delivering excellent service to exceed store sales targets.
Overview
5
5
years of professional experience
Work History
Flagship Floor Manager
River Island
12.2023 - Current
- Provide leadership and guidance by effectively delegating and organizing all duties on the floor to maintain smooth control throughout the day
- Monitoring attendance and punctuality and ensuring employees understand and adhere to company procedures and policies
- Reviewing daily operations to assist in scheduling efficient staff, maintaining weekly payroll and establishing sales targets
- Evaluate situations and offer solutions for the best possible outcome of any parties involved
- Plan and implement daily commercial movements to drive sales by ensuring all the new and best-selling product is strategically merchandised across the floor
- Demonstrated successful decision-making responsibility of the visual layout of merchandise on the floor which was reflected in sales which kept the department in company top 3
Assistant Store Manager
Crew Clothing
05.2023 - 12.2023
- Rotated merchandise and displays to feature new products and promotions
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Developed and implemented strategies to maintain back of house and store standards
- Provided essential training and coaching to staff members to improve their development
Seasonal Key Leader
Lululemon Harrods
12.2022 - 01.2023
- Mentored junior team members, fostering professional growth and skill development
- Created a positive work culture by promoting open communication channels between staff members at all levels within the organization
- Acted as a trusted advisor to senior leadership, offering expert guidance on key strategic decisions and best practices in the industry
Assistant Boutique Manager
L'Occitane
10.2022 - 12.2022
- Managed daily operations of the boutique, ensuring a smooth and efficient workflow.
- Trained new team members in store policies, procedures, and excellent customer service standards
- Collaborated with Boutique Manager to analyze sales trends and implement strategies for improvement
- Presented monthly sales reports for Boutique Manager review while identifying potential areas for growth
- Successfully achieved performance targets set by the Boutique Manager across key metrics like revenue generation or inventory turnover ratios
- Assisted in planning and executing successful promotional events to boost brand awareness and sales
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans
Assistant Store Manager
Rituals Cosmetics
11.2021 - 10.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
- Rotated merchandise and displays to feature new products and promotions
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Implemented business strategies, increasing revenue, and effectively targeting new markets
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Supervisor
Rituals Cosmetics
05.2021 - 11.2021
- Maintained compliance with company policies, objectives, and communication goals
- Evaluated employee performance and coached and trained to improve weak areas
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence
Sales Associate
Rituals Cosmetics
08.2019 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
Education
Bachelor's - Business Management
Middlesex University
London, United Kingdom06.2018
Level 3 Extended Diploma - Applied Science
BSix Sixth Form College
London06.2014
GCSE's - English Language, Science, Mathematics
Private Tuition
London06.2013
Skills
- POS Systems
- Policy Enforcement
- Operations Management
- Stock Management
- Scheduling and Planning
- Performance Improvements
- Team Training and Development
- Promotions and Events
- Expense Tracking
- Hiring and Training
Languages
English, Urdu
Native language
Timeline
Flagship Floor Manager
River Island
12.2023 - Current
Assistant Store Manager
Crew Clothing
05.2023 - 12.2023
Seasonal Key Leader
Lululemon Harrods
12.2022 - 01.2023
Assistant Boutique Manager
L'Occitane
10.2022 - 12.2022
Assistant Store Manager
Rituals Cosmetics
11.2021 - 10.2022
Supervisor
Rituals Cosmetics
05.2021 - 11.2021
Sales Associate
Rituals Cosmetics
08.2019 - 05.2021
Bachelor's - Business Management
Middlesex University
Level 3 Extended Diploma - Applied Science
BSix Sixth Form College
GCSE's - English Language, Science, Mathematics
Private Tuition
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