khadidiatou Diouf
London,ENG
Summary
As a recent graduate in International business management from London South Bank University, I am excited about the opportunity to apply my skills and knowledge in a professional environment. During my academic career, I have gained valuable experience through working with Lexington Reception. Reliable and enthusiastic with experience in reception and customer service areas. Skilled customer engagement, problem solving, and various software operations. Known for remaining poised and calm in busy environments.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Administration receptionist
lexington
London, City of London
06.2023 - Current
Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment.
Receptionist
14Hills
london, City of London
10.2021 - 05.2023
Handle reservations, direct walk-in guests, and take delivery/take-out calls. Coordinate and manage communication between customers and kitchen staff. Ensure cleanliness and orderliness of the reception area. Handle customer complaints professionally and calmly, while ensuring their satisfaction.
Hotel receptionist
Premier Inn Hotel
london, City of London
08.2019 - 09.2021
- Greeted and checked-in guests promptly and professionally.
- Scheduled and made reservations for guests using hotel and management software.
Fashion stylist
Karen Millen
london, City of London
12.2017 - 07.2019
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer service cashier
Macdonald
london, City of London
11.2015 - 09.2017
- Completed opening and closing procedures each day.
- Recommended products and services to customers based on requirements.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
Education
BA(Hons) International Business Management -
London South Bank University
London 09.2021 - 06.2022
A-Levels - HND business management
london college contemporary arts
london02.2019
A-Levels - HNC of business management
london college of contemporary arts
London, ENG02.2018
NVQ Level 1 - business management level1
BSIX
london09.2016
NVQ Level 1 - language maths ict
hackney community college
london08.2013
Skills
- Customer service
- Multitasking and prioritizing
- Familiarity with Microsoft Office
- Professional phone etiquette
- taking New challenges
- Ability to solve problems
- Social media marketing
- Multilingual
- Knowledge of [Software]
Languages
French
Fluent
References
References available upon request.
Timeline
Administration receptionist
lexington
06.2023 - Current
Receptionist
14Hills
10.2021 - 05.2023
BA(Hons) International Business Management -
London South Bank University
09.2021 - 06.2022
Hotel receptionist
Premier Inn Hotel
08.2019 - 09.2021
Fashion stylist
Karen Millen
12.2017 - 07.2019
Customer service cashier
Macdonald
11.2015 - 09.2017
A-Levels - HND business management
london college contemporary arts
A-Levels - HNC of business management
london college of contemporary arts
NVQ Level 1 - business management level1
BSIX
NVQ Level 1 - language maths ict
hackney community college
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