Khadeeja Haneen Pt
Tirurkad , perinthalmanna,Malappuram
Summary
Compassionate professional with background in social work and mental health services, leveraging strong communication and problem-solving skills. Skilled in client advocacy and crisis intervention, with focus on holistic care. Dedicated to improving patient outcomes and supporting individuals through challenging times.
Overview
1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience
Work history
Patient Relations Executive,
Swizton Medcare, Dubai Operations
Kottakkal,Malappuram
2024.08 - 2025.10
- Liaised between patients and healthcare professionals to ensure effective communication and coordinated care.
- Provided emotional support and health education to patients and their families.
- Coordinated appointments and managed patient enquiries to enhance the patient experience.
- Responded calmly to emergencies and provided immediate assistance when required.
- Resolved patient concerns, including billing and communication issues.
- Monitored patient care, ensuring treatment plan compliance and proactively addressing issues.
- Collaborated with multidisciplinary teams and hospital departments to support seamless patient care.
- Maintained accurate electronic health records and prepared clinical and insurance documentation.
- Assisted clinicians during examinations and prepared treatment rooms to meet hygiene and safety standards.
- Coordinated access to community, government, and charitable support services for patients.
- Built positive patient relationships through excellent communication and contributed to a collaborative team environment.
Social work intern
Pondicherry Institute of Medical Science
Pondicheryy
2023.12 - 2024.03
- Established rapport with service users through attentive listening to their concerns.
- Managed crises by making quick decisions to address client needs urgently.
- Delivered social work support within community medicine department teams.
- Prioritised tasks to effectively manage caseloads based on urgency and importance.
- Documented case notes to enhance communication within the team.
- Organised and scheduled activities within the urban health centre programme. across an urban health centre programme.
Medical Social work Intern
ASTER MIIMS , Kozhikode
Kozhikode
2024.01 - 2024.02
- Conducted psychosocial assessments during oncology, dialysis, and ICU multidisciplinary ward rounds.
- Assisted with oncology and dialysis case management, patient counselling, and tailored care planning.
- Coordinated transplant case management, documentation, and patient support throughout the transplant process.
- Provided counselling and emotional support to oncology, dialysis, transplant, and ICU patients and their families.
- Managed clinical case documentation and supported medico-legal and mortuary coordination in the ICU.
- Observed psychiatry consultations and counselling sessions, applying therapeutic communication techniques in clinical practice.
- Collaborated with multidisciplinary healthcare teams to deliver holistic, patient-centred care.
Medical Social worker ,Intern
Indira Gandhi Government General Hospital, NMHP
Pondicheryy
2023.05 - 2023.10
- Managed case files for clients in psychiatric medicine, coordinating care within National Mental Health Program to support client recovery.
- Collaborated with social workers to ensure comprehensive and coordinated client care, improving service delivery.
- Organised social events to enhance team bonding, fostering a supportive and collaborative work environment.
Social Work Intern
Puthuvai Cluny Social Service trust
Pondicherry
2022.07 - 2022.12
- Supported families during challenging times, enhancing mental health stability and resilience.
- Facilitated group sessions to encourage peer support amongst service users.
- Connected clients to relevant resources, ensuring timely access to assistance.
- Identified potential risks in living situations by conducting thorough assessments.
- Contributed to government project on National AIDS Control initiative, promoting awareness and access to services.
- Oversaw daily data management and organised project activities.
Education
Corporate Social Responsibility
UDEMY, Online Courses
India 2026.05 - 2026.07
Certified Corporate Human Resource Professional
HR INTERNATIONAL ACADEMY
Kozhikode /2024 -
Masters in Social Work - Medical and Psychiatry
Pondicherry Central University
Pondicheryy 2022.01 - 2024.05
Bachelor of Arts - Functional English
Farook College
Kozhikode, India 2019.08 - 2022.04
Skills
- Creative problem-solving
- Stakeholder engagement
- Conflict resolution
- Documentation and reporting
- Critical analysis
- Operation management
- Creative problem-solving
- Presentation delivery
- Influential communication
- Leadership skills
- Corporate social responsibility
- Documentation and reporting
Certification
Certificate in Corporate Social Responsibility (UDEMY)
Certified Corporate Human Resource Professional
(HR INTERNATIONAL ACADEMY)
Gender justice and workplace security (NPTEL)
Disaster recovery and build back better (NPTEL)
Intellectual property ( NPTEL)
Languages
English
Fluent
Malayalam
Native
Tamil
Intermediate
Hindi
Elementary
PROJECTS
- MINI RESEARCH PROJECT ; Problem Solving Skills Among
- University Students.
- MINI RESEARCH PROJECT ; Adjustment Issues and Mental
- wellbeing Among International Students.
Timeline
Corporate Social Responsibility
UDEMY, Online Courses
2026.05 - 2026.07
Patient Relations Executive,
Swizton Medcare, Dubai Operations
2024.08 - 2025.10
Medical Social work Intern
ASTER MIIMS , Kozhikode
2024.01 - 2024.02
Social work intern
Pondicherry Institute of Medical Science
2023.12 - 2024.03
Medical Social worker ,Intern
Indira Gandhi Government General Hospital, NMHP
2023.05 - 2023.10
Social Work Intern
Puthuvai Cluny Social Service trust
2022.07 - 2022.12
Masters in Social Work - Medical and Psychiatry
Pondicherry Central University
2022.01 - 2024.05
Bachelor of Arts - Functional English
Farook College
2019.08 - 2022.04
Certified Corporate Human Resource Professional
HR INTERNATIONAL ACADEMY
/2024 -