Kezz Stibbs

Managed the efficient operation of Kitchen and Bar. Developed Menus emphasising on locally sourced and home cooked foods, meeting needs of customer profile and dietary requirements. Setting of prices. Helped coordinate events, leading to increased footfall and bookings.

Lead, recruited, developed and motivated staff while creating positive work environment's, planning daily & weekly duties and monitoring time. Mentored relief/junior staff members fostering a supportive work atmosphere.

Set and maintained high quality standards for service ensuring customer care.

Ensured Training to a high standard, especially in regard with Licensing Laws and Food Safety Standards.

Operated Income and Expenditure Budgets.

Maintained accurate control of tills and banking operations.

Ensured all relevant paperwork is carried out with regards to food hygiene and health & safety.

Responsible for Ordering of Goods, Receipting and Invoicing. Keeping stock levels and minimising wastage.

Using Proactis System

Covered the Chef and cooked for daily customers, conferences, Events and Weddings, Funerals.

Carried out rotas, maintained accurate annual leave and sickness records.

Coinciding with other team members to ensure quality of service including waitressing and silver service at functions and weddings.

Planning and ensuring smooth running of events such as Urdd Eisteddfod, Bedwelty Show, Hope Dog Rescue, Kings Day and Caerphilly Transport Show.

Started as a relief member of staff and a cleaner and worked my way up to my last role of being manager of my department.

Key holder for the premises and on Alarm Register

Duty Managed on rolling rota.

• Built positive, productive client relationships for enhanced social and Personal support.
• Provided a "safe" place to support the client, while facilitating positive change and devising action plans.
• Utilised trauma-informed modalities to cultivate open discourse and help clients navigate difficult topics.
• Empowered clients to explore new ways of thinking and alternative options to difficult situations.
• Increased client comfort by providing empathetic and non-judgmental listening.
• Helped clients to uncover strengths and growth-focused achievements to promote self-esteem and confidence.
• Advised on resources available within the community, thus enabling access to additional support systems if needed.
• Carried out referrals to enable the client to progress to their next step if needed.
• Ensured all relevant paperwork was carried out and all confidentiality was upheld.
• Ensured my own Group Counselling sessions were in order to keep myself 'safe' and knowledgeable for my clients.
• Informed management of changes in service user situations or needs.