Summary
Overview
Work history
Education
Skills
Websites
Timeline
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KEZIAHH CHANDLER

Bognor Regis,West Sussex

Summary

Accomplished project professional specialising in project planning and process improvement. Proven track record in team leadership, budget management and supplier management, resulting in enhanced productivity and successful project delivery. Expertise in change management and risk mitigation, with strong negotiation skills that drive commercial value. Committed to fostering organisational growth through innovative solutions and operational excellence.

Overview

35
35
years of professional experience
10085
10085
years of post-secondary education

Work history

PROJECT MANAGER – SYSTEMS AND DATA INTEGRATION

Campions
06.2023 - 08.2025
  • Managed multiple and complex M&A data migrations
  • Developed comprehensive project plans for successful execution and delivery.
  • Strengthened stakeholder relationships through regular updates and clear communication.
  • Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
  • Led cross-functional teams to achieve project goals on time.

PROJECT MANAGER

Civica Ltd
10.2021 - 06.2023
  • Executed complex housing software implementations for external customers.
  • Developed comprehensive project plans with continuous monitoring and control.
  • Managed risks, issues, resources, and change control processes for successful outcomes.
  • Demonstrated strong commercial awareness to address challenges faced by social housing providers.

DIGITAL PROGRAMME MANAGER

Adur & Worthing Council
01.2018 - 09.2021
  • Oversaw digital transformation programme, ensuring timely delivery within budget.
  • Established robust governance framework to enhance project oversight, accountability and strategic direction.
  • Developed comprehensive business cases with key stakeholders to support strategic initiatives.
  • Resolved critical issues promptly to minimise disruptions in programme timelines.
  • Promoted culture of continuous improvement through regular feedback sessions among team members.

PROJECT MANAGER

Adur & Worthing Council
10.2016 - 01.2018
  • Delivered new digital solution for housing repairs, enhancing tenant engagement.
  • Redesigned and relocated internal reprographics facility to improve delivery efficiency.
  • Achieved £120k cost reduction through agile collaboration with stakeholders and developers.
  • Established corporate toolkit to support users by defining vision and mapping journeys.
  • Facilitated workshops to test findings and ensure user readiness for implementation.

ORGANISATIONAL DEVELOPMENT OFFICER

Adur & Worthing Council
09.2014 - 12.2016
  • Designed and delivered a cultural change programme for over 800 staff across two authorities.
  • Led corporate-wide mentoring programme focused on skill development.
  • Coached staff, managers, and executives to enhance performance and effectiveness.
  • Implemented innovative talent management programme connecting staff with local businesses.
  • Co-ordinated corporate development initiatives, including upskilling, focus groups, and leadership exchanges.

PROJECT MANAGER

Adur & Worthing Council
12.2015 - 09.2016
  • Delivered new digital waste service following direct reporting to Director of Digital.
  • Conducted service design workshops to clarify project vision and objectives.
  • Minimised project delivery time by implementing scaled project stages with defined responsibilities.
  • Provided design solutions addressing user needs and service area challenges.
  • Re-organised and launched a new system, saving £200K in potential rebuild costs.

EXECUTIVE PA and PROJECT MANAGER

Adur & Worthing Council
08.2012 - 09.2014
  • Directed project team in researching and identifying opportunities for waste reduction using LEAN methodologies.
  • Compiled findings into comprehensive business cases for board review.
  • Collaborated with key stakeholders to define success metrics, translating into backlog of improvements.
  • Managed diary, minutes, and full secretarial functions for Executive Head.

TRAINING & DEVELOPMENT OFFICER

Adur & Worthing Council
Worthing, West Sussex
09.2006 - 08.2012
  • Designed and delivered diverse training programmes for over 60 contact centre and back office staff.
  • Outlined training requirements and collaborated with individuals to formulate tailored improvement plans.
  • Trained advisors to manage complex queries, resulting in 40% reduction in referral queries.
  • Oversaw upskilling initiatives across multiple work streams to enhance team performance.

Secretarial/PA

01.2004 - 01.2006

RAF
01.1991 - 01.1998

Education

Accredited PRINCE2 Foundation & Practitioner - Project Management

Axelos
Remote

Change Management Practitioner -

APMG Cert
London
06.2016

BCS Foundation in Business Analysis -

Knowledge Academy
London
08.2017

Certified Scrum Master -

Scrum Alliance
London
04.2016

Certificate in Human Centred Design -

IDEO
London
11.2017

Certificate in Negotiating & Influencing - undefined

STC

Certificate in Mentoring and Coaching for Teams - Mentor

Equality Academy
Brighton
10.2018

10 GCSE’s, 3 A Levels - Secondary

Littlehampton
06.1990

Skills

  • Project planning and process improvement
  • Change management and continuous improvement
  • Stakeholder engagement and negotiation
  • Supplier relationship management
  • Risk and issue management
  • Problem solving techniques
  • Scrum methodology expertise
  • Leading cross-functional teams
  • Workshop facilitation
  • Mentoring and coaching
  • Data migration
  • Communication proficiency

Timeline

PROJECT MANAGER – SYSTEMS AND DATA INTEGRATION

Campions
06.2023 - 08.2025

PROJECT MANAGER

Civica Ltd
10.2021 - 06.2023

DIGITAL PROGRAMME MANAGER

Adur & Worthing Council
01.2018 - 09.2021

PROJECT MANAGER

Adur & Worthing Council
10.2016 - 01.2018

PROJECT MANAGER

Adur & Worthing Council
12.2015 - 09.2016

ORGANISATIONAL DEVELOPMENT OFFICER

Adur & Worthing Council
09.2014 - 12.2016

EXECUTIVE PA and PROJECT MANAGER

Adur & Worthing Council
08.2012 - 09.2014

TRAINING & DEVELOPMENT OFFICER

Adur & Worthing Council
09.2006 - 08.2012

Secretarial/PA

01.2004 - 01.2006

RAF
01.1991 - 01.1998

Certificate in Negotiating & Influencing - undefined

STC

Accredited PRINCE2 Foundation & Practitioner - Project Management

Axelos

Change Management Practitioner -

APMG Cert

BCS Foundation in Business Analysis -

Knowledge Academy

Certified Scrum Master -

Scrum Alliance

Certificate in Human Centred Design -

IDEO

Certificate in Mentoring and Coaching for Teams - Mentor

Equality Academy

10 GCSE’s, 3 A Levels - Secondary

KEZIAHH CHANDLER