Keziah Owusu Amoako
Oxford,Oxfordshire
Summary
Driven professional with knack for leadership and team collaboration, ensuring seamless operations and fostering positive work environment. Adept in conflict resolution and strategic planning, consistently meeting targets and enhancing team productivity.
Demonstrates strong leadership skills through staff mentoring, shift management, and change implementation. Adept at problem analysis and team motivation with a proven track record in project management and training development. Skilled in Microsoft Office and Office 365 with expertise in budget preparation and employee scheduling.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor Leader
Konsty Care Services
Witney, Oxfordshire
08.2022 - 12.2023
- Monitored compliance with workplace policies and safety objectives.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer services
- Aligned day-to-day activities with targets set by upper management.
- Assisted management in strategic planning sessions, contributing valuable input towards company objectives.
- Developed professional relations with company employees of organisation to enhance trust and reliability.
- Strategically delegated tasks throughout multidisciplinary team to yield maximum productivity.
Retail Sales Assistant
JD Sports
Edgware , London
10.2021 - 08.2022
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
- Promoted sales and special offers for discounts and merchandise options.
- Liaised with potential customers to determine needs and provide recommendations
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Showcased product features and benefits to drive sales.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Promoted store offers to increase awareness among shoppers.
Volunteer Learning Disability Worker
L’Arche Highland
Inverness , Highland
10.2020 - 09.2021
- Responded promptly and efficiently to emergencies.
- Recorded and administered daily medication
- Upheld the dignity and respect of clients by recognising their feedback on care procedures.
- Maintained strong knowledge of medications and medical terminology through continued education and seminars.
- Monitored medications for patients with various conditions, including Addison disease and epilepsy and kept watchful eye for side effects.
- Supervised frequent activities such as medication and personal hygiene
- Administered all necessary medications as directed by care plan.
- Observed patient vital signs and medication reactions, reporting any health concerns or behavioural changes.
- Monitored client behaviours and emotional states, reporting concerns to line manager and documenting information .
- Monitored clients progress to report necessary changes.
- Maintained quality records seeking regular feedback and evaluation for improvements.
- Respected confidentiality of client files, information and conversations, following data security best practices.
- Supported other team members and volunteers to carry out duties to required standards and timeframes.
- Ensured adherence to safety protocols for a safe working environment.
- Assisted in training new hires for quick acclimatisation to work environment.
Primary School Teacher
Prempeh Basic School
Kumasi , Ghana
01.2019 - 09.2020
- Provided innovation in classroom instruction by introducing one-on-one technology using Promethean Board in daily classroom instruction.
- Utilised district standards to plan lessons that addressed all requirements and prepared students to take standardised assessment tests.
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls
- Helped students develop self-esteem and life skills with guidance and counselling.
- Assessed student learning progress and grasp of material with routine tests and standardized examinations.
- Designed interactive activities for better understanding of complex concepts.
Team Leader Supervisor
Immaculate heart Charity foundation
Kumasi , Ghana
01.2018 - 12.2018
- Kept up-to-date on the latest product, company, software and system changes to stay knowledgeable for end-users.
- Maintained excellent team relationships by helping individuals with complex customer issues, complaints, computer malfunctions and questions.
- Kept accurate records of correspondence, complaints, computer malfunctions, storing safety on computer to help with future training and product developments.
- Kept records on recurring malfunctions, submitting to supervisor for .
- Created timely, in-depth and detailed reports for supervisors, evaluating personal goals, customer wait time, issues resolved and reviews.
- Provided timely and effective solutions based on information provided by customers.
- Ensured daily customer service stayed timely and accurate by solving customer issues within company's 10-minute deadline.
- Created and submitted daily reports for supervisors, evaluating customer wait time, issues resolved and customer reviews.
- Closely monitored patient physical and mental health, reporting changes or concerns to managers immediately.
- Maintained excellent patient satisfaction by proactively helping them with their needs, requirements and offering service with a smile.
- Provided a friendly, compassionate and proactive approach throu
- Collaborated with community organisations, social agencies and voluntary groups to develop and improve services.
- Maintained thorough and accurate records outlining programme operations and participant progress.
- Recommended improved life choices to enhance client outcomes.
- Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets.
- Conducted regular staff assessments to determine underachieving employees requiring further training or assistance.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Coordinated workforce activities and monitored operations to identify and mitigate potential inefficiencies.
- Defined clear priorities and production quality standards to achieve desired result within agreed timescale.
- Developed strong relationships within the team, fostering a collaborative working environment.
- Improved customer satisfaction with proactive handling of complaints and queries.
- Expedited problem-solving to deliver swift solutions during crisis situations.
- Fostered a positive work culture by promoting open dialogue and transparency.
Teaching Assistant in Special Educational Needs
Feyiase Basic School
Kumasi , Ghana
01.2017 - 06.2017
- Effectively managed class behaviour through positive reinforcement and explicit instruction.
- Worked with teaching assistants to provide best possible care and educational support for 20 students.
- Collaborated with parents and students to develop individualised learning development plans, creating based on stu
- Skilfully planned innovative and creative lessons, designed to develop skills and learning for children requiring special education.
- Ensured adherence to school policies regarding safety standards when dealing with special needs children.
- Assisted students with a range of learning differences, including ADD, ADHD, Down Syndrome and Autism to achieve their full potential for independence.
- Taught small groups of 20 special educational needs students to provide extra attention and support to those in need.
- Closely monitored student progress to assess areas for development and extra support required.
- Nurtured students' ability to navigate complex emotional and social difficulties, providing caring support and encouragement.
- Encouraged student interaction in group settings, maintaining safety and sensitivity to a variety of special needs.
Senior Nursing Assistant
Oxford University Hospitals
Headington, Oxfordshire
01.2023 - I currently work here
- Maintained patient privacy, demonstrating sensitivity and confidentiality when dealing with service users' personal affairs.
- Guaranteed service users care plans were jointly maintained with relatives.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Generated well-written, comprehensive handover reports to support inter-shift communication.
- Administered CPR following Basic Life Support for Health Care Provider during emergency cases to help patients encountering cardiac arrest.
- Liaised with nurses and doctors to discuss plans of care for patients.
Education
Diploma of Higher Education - Special Needs Education , Primary School Education, Guidance and counseling
St Louis College of Education
Kumasi, GhanaCertificate of Higher Education - Literature, French, Social Studies, Mathematics,Economics, Science
Afua Kobi Ampem Girls Senior High School
Kumasi, GhanaBasic Education Certificate Examination - French, Social Studies, English, Mathematics, Religious Studies,Science, Catering
Victory Educational Complex
Kumasi, GhanaBachelor of Science - Cybersecurity Technology
University Of Maryland Global Campus
Maryland 01.2024 -
Higher National Diploma - Introduction To Cybersecurity
University College Birmingham
Birmingham 02.2025 -
Skills
- Care planning
- Patient behaviour management
- Resilience building
- Microsoft Office proficiency
- Budget preparation
- Staff mentoring
- Change implementation
- Office 365 proficient
- Shift management
- Rostering duties
- Leading by example
- Employee scheduling
- Staff scheduling
- Problem analysis
- Team motivation
- Customer Service
- Leadership skills
- Project Management
- Training and Development
- Ethical leadership
- Delegation mastery
Accomplishments
- Improved company reviews by successfully handling customer complaints and implementing monthly staff training.
- Recognised by management for care projects delivering outstanding results.
- Advanced from support worker to keyworker within 3months.
- Recognised by management for good behaviours, leading to increased promotion.
Certification
Google IT Professional Certificate; Technical Support Fundamentals
The Open University ; Getting Started With Generative Artificial Intelligence
UN Women Conference ; Certificate Of Participation
References
References available upon request.
Timeline
Higher National Diploma - Introduction To Cybersecurity
University College Birmingham
02.2025 -
Bachelor of Science - Cybersecurity Technology
University Of Maryland Global Campus
01.2024 -
Senior Nursing Assistant
Oxford University Hospitals
01.2023 - I currently work here
Supervisor Leader
Konsty Care Services
08.2022 - 12.2023
Retail Sales Assistant
JD Sports
10.2021 - 08.2022
Volunteer Learning Disability Worker
L’Arche Highland
10.2020 - 09.2021
Primary School Teacher
Prempeh Basic School
01.2019 - 09.2020
Team Leader Supervisor
Immaculate heart Charity foundation
01.2018 - 12.2018
Teaching Assistant in Special Educational Needs
Feyiase Basic School
01.2017 - 06.2017
Diploma of Higher Education - Special Needs Education , Primary School Education, Guidance and counseling
St Louis College of Education
Certificate of Higher Education - Literature, French, Social Studies, Mathematics,Economics, Science
Afua Kobi Ampem Girls Senior High School
Basic Education Certificate Examination - French, Social Studies, English, Mathematics, Religious Studies,Science, Catering
Victory Educational Complex
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