Centre Administrator
OneWelbeck Women’s & Men’s Health
London
12 2021 - 07 2024
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Directed administrative team in high-quality clerical service delivery.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Streamlined processes to improve and optimise office operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Collaborated with different departments to maintain positive rapport and smooth workflow.