Kevin Terrence Gangadin

-Greet guests warmly and professionally for positive first impressions.

-Verified ID and payment methods of guests.

-Checked guests in and out and processed payments according to booking notes.

-Answered guest calls and resolved queries promptly and politely.

-Prepared customer bills and processed payments upon check out.

-Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.

-Handled customer complaints, providing appropriate solutions to guarantee positive outcomes, escalating issues and complaints to management when needed.

-Preparing Morning Briefing Sheet and updating all relevant information; VIPs, OOO Flats, Glitches.

-Pulling report for Open and High Balance and following up accordingly.

-Organize and manage mailbox - answer calls, return e-mails and voicemails.

-Creating templates for various types of email response.

-Preparing proposals and acceptance forms for upcoming compliance tests, then creating invoices to be paid for completed compliance tests.

-Uploading data on SITMA/ TECTILE portals and creating post test certificate to conclude pass or failed testing.

-Diary keeping for company director - scheduling appointments.

-Updating and organizing work schedule to ensure that colleagues have relevant equipment and supplies for assigned jobs.

-Tracking expenditure, losses, differentials and profits for each job.

-Took inventory of stock products and contacting suppliers to purchase relevant stock per requirements.

-Contacting sales leads for potential opportunities with the aim of converting to repeat business.

-Meeting clients face to face and promote services to drive business opportunities.

-Creating spreadsheet directory of all successful leads to establish key clients for rapport building.

-Updating mapping system with new sites to be visited and seek new business opportunities.

-Answers calls, returns e-mails and voicemails. Assist guests with booking reservations, by providing superior property knowledge in line with hotel standard and policies.

-Monitors and charges No Shows and Late Cancellations daily.

-Processed payments and online bookings with zero error.

-Expertly identified potential selling opportunities within booking process, including car hire and insurance.

-Maintained product knowledge to provide accurate information on local services.

-Dealt with high-volume calls and emails competently to meet service targets.

-Greeted customers with warmth and enthusiasm for faultless front-of-house service.

-Upsold guest rooms to maximize value of booking.

-Checked in/out guests and cut room keys and processed payments through POS system.

-Attending morning meetings to discuss previous day’s operation including successes, complaints and other need-to-know information.

-Creating rosta for team members as well as updating work schedules on Fourth portal.
-Assist Reservations Manager to ensure efficient operation of the Reservations Department.
-Research and coordinate meeting materials for reservation meetings.

-Monitor Reservations Agents with coaching and counselling and assist Reservations Manager in all formal actions regarding Reservations Agents.
-Manage quality control of reservations.
-Acted as first point of contact for guest to resolve potential issues with reservations.
-Maximize upselling opportunities to increase sales of Executive rooms, Suites and other revenue hotel revenue streams.
-Taking reservations for Restaurant, Bar and Afternoon Tea.
-Joining Young Leaders Group program for personal development.

-Answers calls, returns e-mails and voicemails and assist with guests' reservations whilst providing superior property knowledge in line with hotel standards.

-Audit OnQ PM for reservations accuracy, look for special requests, coding issues and billing requirements.

-Review actualized rooms for potential billing errors.

-Review group pick up, assist in ensuring proper availability.

-Monitor and charges No Shows and Late Cancellations daily.

-Review and audit third parties and consolidate.

-Check Reservations Made Yesterday Report for; possible duplicates, checking method of payment, routing instructions, rate codes/amounts are all correct. Also highlighting appropriate VIP/high value guests along with special occasion guests and arrange appropriate amenities.

-Initiate and prepare reports as needed.