Kevin Wride
Bedford,Beds
Summary
Accomplished professional with expertise in quality assurance and auditing, process improvement, and risk identification. Demonstrates proficiency in training needs analysis, data analysis, and stakeholder engagement. Adept at cross-functional collaboration and senior-level reporting to drive organisational success. Committed to optimising processes and mitigating risks to enhance operational efficiency.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work history
Quality Assurance Controller
NHBC
Milton Keynes, Buckinghamshire
2009.02 - Current
- Maintained and delivered the annual quality assurance programme, ensuring alignment with regulatory and internal requirements.
- Developed, documented, and implemented QA processes to assess compliance with NHBC Claims procedures.
- Identified non‑compliance trends, training needs, and opportunities for process improvement, escalating issues where required.
- Produced clear, actionable QA recommendations, assigning ownership and monitoring progress through to closure.
- Designed and executed sampling regimes, reviewing and validating QA checks completed by managers and team leaders.
- Compiled and presented detailed QA reports to Claims Senior Management, highlighting risks, insights, and improvement opportunities.
- Determined the priority, scope, and timing of QA monitoring in partnership with the Claims Audit & Compliance Manager.
- Collaborated with the NHBC Risk & Compliance team on organisation‑wide QA matters.
- Conducted one‑off QA exercises, delivering findings and recommendations to senior leadership.
- Worked closely with the Claims Training Manager to shape training solutions based on QA outcomes; delivered QA process training to managers and team leaders.
- Provided ongoing support to the Claims Senior Management Team across compliance, governance, and operational initiatives.
Insurance claims handler
NHBC
Milton Keynes, Buckinghamshire
2005.08 - 2009.02
- Effectively managing a varied caseload
- Engaging with homeowners, managing agents and builders, as well as liaising with external companies assisting in claims investigations.
- Progressing claims efficiently, providing clear communication and delivering excellent customer services to all parties involved.
Education
GCSEs - Internal Audit and Business Risk
Chartered Institute of Internal Auditors
London 2009.06 - 2011.02
Skills
- Quality Assurance and auditing
- Process improvement and optimisation
- Risk identification and mitigation
- Training needs analysis
- Data analysis and sampling
- Stakeholder engagement and senior‑level reporting
- Cross‑functional collaboration
Affiliations
- Football, going to the gym, and travel
Timeline
GCSEs - Internal Audit and Business Risk
Chartered Institute of Internal Auditors
2009.06 - 2011.02
Quality Assurance Controller
NHBC
2009.02 - Current
Insurance claims handler
NHBC
2005.08 - 2009.02