Kevin Watkins

• Collaborated with Brand Leader to establish a comprehensive Operational Strategy.
• Managed and owned Brand Operational Performance, ensuring alignment with business objectives.
• Acted as Senior Member for FCM UK Brand, influencing key decisions.
• Directed daily operations, ensuring smooth business continuity.
• Enhanced SLA performance each year, establishing greater visibility and driving productivity improvements through technology and performance-based incentives.
• Drove Preferred Supplier product strategy to enhance market competitiveness.
• Achieved operational growth targets through strategic oversight.
• Led and developed all Operation Managers to optimise team performance.
• Defined onboarding and consultant pathway solutions in collaboration with People & Development.
• Executed succession planning initiatives across operations to ensure leadership continuity.

• Led and developed all team members, fostering a positive culture within the Area/Hub.
• Conducted performance reviews to ensure exceptional motivation and discipline among staff.
• Identified, nurtured, and promoted high-talent individuals from within the organisation.
• Managed customer service issues through effective escalation processes and resolution strategies.
• Drove adherence to operational processes to guarantee consistent customer experiences.
• Simplified business processes and automated tasks to enhance efficiency and reduce costs.
• Monitored pricing models and identified opportunities for additional income generation.
• Met and surpassed client SLA targets alongside key performance indicators.

• Established a profitable business aligned with company philosophies and standard systems.
• Developed and managed team capabilities, utilising strengths and addressing weaknesses.
• Created an award-winning 24/7 medical repatriation operation to enhance service delivery.
• Established a centralised multi-brand out-of-hours operations, operating across multiple markets for improved efficiency.

• Supported Manager in operating a profitable business aligned with company philosophies.
• Demonstrated exceptional service to clients, leading by example.
• Showcased passion and knowledge while applying common sense in decision-making.
• Exhibited strong understanding of customer requirements and team KPIs.

• Facilitated client engagement and ensured fulfilment of travel programmes.
• Served as primary communication conduit between clients and business.
• Maintained world-class service offerings for clients.
• Adapted to last-minute changes, minimising disruption to services.

• Supported medical travel via commercial aircraft through 24/7 shift availability.
• Facilitated stretcher services, onboard oxygen, and medical escort arrangements using multi-GDS systems.

Coordinated with travel insurance providers to ensure seamless service delivery.

Earlier Career Positions

Onboard Flight Manager - MV Ocean Village

Operations Executive - Cox & Kings

Junior Flight Co-ordinator - P&O Cruises