Kevin Saggers
Grafham, Huntingdon,Cambridgeshire
Summary
Dynamic professional with expertise in customer service and team leadership, demonstrating strong interpersonal communication and cultural awareness. Adept at managing inventory control and quality assurance, ensuring optimal product knowledge and client communication. Excel proficiency and decisive judgement drive effective organisation and time-management, contributing to resourcefulness and adaptability in fast-paced environments. Committed to maintaining professionalism while pursuing opportunities for growth within the industry.
Overview
10
10
years of professional experience
Work history
Dispatch supervisor/health and safety officer
Swisscamplings
Papworth Everard, Cambridgeshire
11.2022 - Current
- Supported establishment of efficient dispatch systems to enhance operational workflow.
- Facilitated driver briefings to promote adherence to safety regulations.
- Resolved customer complaints and queries to improve service standards.
- Collaborated with warehouse personnel for prompt order processing and dispatching.
- Fostered good working relationships with drivers resulting in increased morale and productivity.
- Trained new staff members, enhancing team capability.
- Ensured accurate record keeping of dispatched goods, maintaining organisational integrity.
- Oversaw goods storage at distribution hubs along transport route.
- Enhanced staff understanding of health and safety protocols by conducting training sessions.
- Investigated incidents thoroughly, ensuring future preventive measures were set in place.
- Streamlined reporting procedures for better documentation of incidents and near-misses.
- Provided advice on occupational health issues, promoting a healthier workforce.
- Conducted regular site inspections for a safer working environment.
- Fostered an environment of continuous improvement by encouraging employee feedback on safety measures.
- Collaborated with management teams in developing effective safety policies.
- Developed safety procedures to ensure minimal accidents in the workplace.
- Promoted a culture of safety awareness throughout the company.
- Supported staff, actively listened to their concerns and provided practical advice and guidance.
- Assisted staff members with hazard and incident reporting protocol as needed.
- Supported managers and supervisors in implementing new and updated policies and procedures, and in meeting objectives and targets for their section.
- Regularly reviewed, updated and communicated changes in policies and procedures, implementing training to increase regulation awareness and compliance among staff.
Butchers shop manager
Willingham country butchers
Willingham, Cambridgeshire
01.2016 - 06.2021
- Handled complex customer complaints, resolving issues amicably.
- Facilitated team training sessions for skill enhancement and knowledge sharing.
- Enforced strict adherence to health and safety protocols minimising risk of contamination.
- Developed effective promotional strategies to increase footfall in the store.
- Enhanced sales performance to meet seasonal demand.
- Improved customer experience with friendly, informative service.
- Streamlined checkout process for faster customer service during rush hours.
- Built strong relationships with suppliers for better procurement deals.
- Upheld ethical sourcing practices, reinforcing our commitment to sustainability.
- Maintained high standards of hygiene by regularly cleaning and sanitising the shop floor.
- Coordinated daily operations, maintaining smooth workflow in peak hours.
- Oversaw meat processing activities to ensure top-quality products.
- Conducted regular inventory checks, mitigating risks of overstock or shortages.
- Devised new display arrangements for improved visual appeal and product visibility.
- Fostered a positive working environment encouraging teamwork and communication among staff members.
- Managed supply orders for fresh stock, ensuring variety and quality.
- Ensured compliance with food safety regulations to maintain a safe environment.
- Spearheaded promotional campaigns increasing overall brand awareness in local community.
- Cleaned and sanitised work areas, equipment and tools to meet food safety requirements.
- Served counter customers, selecting, preparing and pricing requested items.
- Maintained excellent knife techniques to butcher and carve cuts appropriately.
- Sharpened and adjusted equipment to maintain cutting precision.
- Weighed products to provide customers with exact requested quantities.
- Transformed primal cuts into smaller cuts ready for retail.
- Took daily readings of display case temperatures and rotated stock for minimum spoilage risks.
- Passed inspections by closely adhering to safety and cleanliness standards and company processes.
- Maintained meat processing equipment to highest standards for optimal use and longevity.
- Customised meat products to match individual customer orders or wholesale requests.
- Chopped and assembled ingredients for sausages, pies and prepared goods.
- Operated sausage-making machinery to produce quality goods for sale.
- Ordered proper amounts of inventory to meet expected demand and minimise product loss.
- Educated store staff members on speciality meat cuts, handling methods and sanitation guidelines.
- Smoked meat and fish through safe, careful smokehouse operation.
Education
IOSH - Managing Safely
British Sarety Council
United Kingdom 01.2025 - 03.2025
Emergency First aid at work - First Aid
First Aid Training Associates
United Kingdom 04.2025 - 04.2025
Fire Marshal - Safety
Fire Protection Association
United kingdom 06.2024 - 06.2024
Haccap Managment - Environmentel Health
EHO
United Kingdom 05.2015 - 05.2015
Skills
- Customer Service
- Cultural awareness
- Interpersonal communication
- Team Leadership
- Product knowledge
- Client communication
- Resourcefulness
- Inventory control
- Inventory management
- Quality Assurance
- Excel proficiency
- Time-management
- Adaptable
- Professionalism
- Organisation
- Decisive judgement
Affiliations
- Walking in the countryside
- Golf
- Reading
Accomplishments
Working to raise money for multiple charity projects
References
References available upon request.
Timeline
Emergency First aid at work - First Aid
First Aid Training Associates
04.2025 - 04.2025
IOSH - Managing Safely
British Sarety Council
01.2025 - 03.2025
Fire Marshal - Safety
Fire Protection Association
06.2024 - 06.2024
Dispatch supervisor/health and safety officer
Swisscamplings
11.2022 - Current
Butchers shop manager
Willingham country butchers
01.2016 - 06.2021
Haccap Managment - Environmentel Health
EHO
05.2015 - 05.2015